100 Epizód

  1. #101 The front Porch of Customer Service is the call Center

    Közzétéve: 2022. 06. 23.

  2. #100 - Customer Retention is the holy grail

    Közzétéve: 2022. 03. 25.

  3. #99 How to convert half of your site visitors w Dr Anna Harrison

    Közzétéve: 2022. 03. 24.

  4. #98 Citizen Customer Services designed to fail

    Közzétéve: 2022. 01. 21.

  5. #97 You are punished for loyalty

    Közzétéve: 2022. 01. 11.

  6. #96 The ROI of customer service is dubious

    Közzétéve: 2022. 01. 04.

  7. #95 Bad Customer Service happens on purpose

    Közzétéve: 2021. 12. 28.

  8. #94 Evolution of Customer experience with Steven Bellghem

    Közzétéve: 2021. 04. 19.

  9. #93 Being a Service Agent can be better we will show you how

    Közzétéve: 2021. 02. 08.

  10. #92 Being a service employee still sucks and how to fix it

    Közzétéve: 2021. 02. 03.

  11. #91 - Looking ahead in 2021

    Közzétéve: 2021. 01. 18.

  12. #90 - 2020 in Review

    Közzétéve: 2021. 01. 11.

  13. #89 The most difficult job in your company is in the contact center

    Közzétéve: 2020. 12. 21.

  14. #87 What Customer Experience actually means in the real world

    Közzétéve: 2020. 12. 08.

  15. #88 How communities can help your customer service

    Közzétéve: 2020. 12. 07.

  16. #86 The chatbot discussion part II

    Közzétéve: 2020. 11. 30.

  17. #85 Let's talk chatbots

    Közzétéve: 2020. 11. 23.

  18. #84 Fulfilling your brand promise

    Közzétéve: 2020. 11. 16.

  19. #83 Operationalizing social media care

    Közzétéve: 2020. 10. 21.

  20. #82 You can't be everywhere your customers are

    Közzétéve: 2020. 10. 15.

1 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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