100 Epizód

  1. #81Why You still need strategic Consulting with Ray Goff

    Közzétéve: 2020. 10. 09.

  2. #80 Power of gifting in the customer experience w/Chelsea Martin

    Közzétéve: 2020. 10. 06.

  3. #79 - Improving the caller Journey with human friendly automation

    Közzétéve: 2020. 09. 24.

  4. # 78 - How simple words can remove customer friction

    Közzétéve: 2020. 09. 22.

  5. #77 Flexible Schedules for all Contact Center agents

    Közzétéve: 2020. 09. 10.

  6. #76 Why Average Handle Time is hated and is still important

    Közzétéve: 2020. 08. 31.

  7. #75 - The only five metrics you need in your contact center

    Közzétéve: 2020. 08. 09.

  8. #74 How to get your Contact center projects approved

    Közzétéve: 2020. 08. 05.

  9. #73 Contact Center Management 101

    Közzétéve: 2020. 08. 03.

  10. #72 What we all miss when we look at Customer journey w/ Chad

    Közzétéve: 2020. 08. 02.

  11. #71 How to be the smartest person in the contact center

    Közzétéve: 2020. 06. 26.

  12. #70 Your Contact center needs a Makeover (for free)

    Közzétéve: 2020. 06. 10.

  13. #69 Augmented Reality is here to save Field Service W/Gary York

    Közzétéve: 2020. 06. 05.

  14. #68 - OmniChannel is like a superfood & Why Voice will never die

    Közzétéve: 2020. 06. 01.

  15. #67 What Customer Experience can learn from Minor league Baseball w Zach Thomas

    Közzétéve: 2020. 05. 12.

  16. #66 Customer Experience must make dollars and sense/ Jason Bradshaw

    Közzétéve: 2020. 05. 12.

  17. #65 How to almost get fired and other leadership tips w/ Bob Furniss

    Közzétéve: 2020. 05. 06.

  18. #64 Service will always be about People w/ GQ

    Közzétéve: 2020. 04. 28.

  19. #63 Tips for Managing a WFH contact center in a COvid19 World

    Közzétéve: 2020. 04. 08.

  20. #62 - Leading a customer facing team in a crisis W/Bob Furniss

    Közzétéve: 2020. 03. 23.

2 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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