452 Epizód

  1. The Future of The Contact Center’s Role in Customer Experience

    Közzétéve: 2023. 10. 24.

  2. Crafting The Customer Experience For People Not Like You

    Közzétéve: 2023. 10. 17.

  3. Leading with Vulnerability in the Contact Center

    Közzétéve: 2023. 10. 10.

  4. Customer Experience Success Now And Later

    Közzétéve: 2023. 10. 03.

  5. Eduardo Briceno’s Performance Paradox

    Közzétéve: 2023. 09. 26.

  6. Tips To Coach Contact Center Agents From Warby Parker Exec

    Közzétéve: 2023. 09. 19.

  7. The Evolution Of Fortune 500 Companies - The Experience Is The Product

    Közzétéve: 2023. 09. 12.

  8. Forrester: A Look into Budgets, ROI, and Metrics Data to Improve Customer Experience

    Közzétéve: 2023. 09. 05.

  9. Square: The Management and Leadership Strategy You Need to Modernize Your Contact Center

    Közzétéve: 2023. 08. 29.

  10. Tanger Outlets: The Relevance of Shopping Outlets in a Modern Online Shopping Era

    Közzétéve: 2023. 08. 22.

  11. Inspirato: Pioneering the Future in Luxury Customer Experience

    Közzétéve: 2023. 08. 15.

  12. Customer-Focused Leadership Advice from United Airlines' Former CEO

    Közzétéve: 2023. 08. 08.

  13. Customer Service is Marketing: How to Integrate Pre- and Post-Sale

    Közzétéve: 2023. 08. 01.

  14. 8 Strategies to Create a Customer-Centric Culture

    Közzétéve: 2023. 07. 25.

  15. The First 90 Days: How To Excel In A Customer Leadership Role

    Közzétéve: 2023. 07. 18.

  16. Inside Choice Hotel’s Customer-Focused Data Strategy

    Közzétéve: 2023. 07. 11.

  17. How a CEO Can Lead and Build a Customer-Obsessed Culture

    Közzétéve: 2023. 07. 05.

  18. What’s Next for Car Buying? Insights from Cars.com CMO Jennifer Vianello

    Közzétéve: 2023. 06. 28.

  19. How to Make Content a Cornerstone of Your Customer Experience Strategy

    Közzétéve: 2023. 06. 20.

  20. Behind The Scenes Of JetBlue Travel's Contact Center Strategy

    Közzétéve: 2023. 06. 13.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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