452 Epizód

  1. How the World’s Largest Beauty Brands Leverage Live Chat to Educate Customers

    Közzétéve: 2023. 06. 06.

  2. Celebrating National Customer Review Day With Reputation

    Közzétéve: 2023. 05. 30.

  3. The Case Against Quantitative Customer Experience Data

    Közzétéve: 2023. 05. 23.

  4. Support Employees’ Mental Health with Tips from TOMS Chief Impact Officer Amy Smith

    Közzétéve: 2023. 05. 16.

  5. Disrupt and Transform: IBM CMO/CCO Jonathan Adashek on How the Company Evolves

    Közzétéve: 2023. 05. 09.

  6. A Results-Proven Approach To The ROI Of Customer Experience

    Közzétéve: 2023. 05. 02.

  7. Feedback Matters: How To Add Customer Insights and Metrics to Your Leadership Strategy

    Közzétéve: 2023. 04. 25.

  8. 4 Common Data Challenges and How to Overcome Them

    Közzétéve: 2023. 04. 18.

  9. 3 Secrets to ButcherBox’s Customer Obsession From Chief Product & Experience Officer Lesley Mottla

    Közzétéve: 2023. 04. 11.

  10. Morgan Stanley CMO Alice Milligan Shares How the Brand Balances Legacy and Innovation

    Közzétéve: 2023. 04. 04.

  11. How Nationwide Makes Listening to Customer Feedback a Company-wide Priority

    Közzétéve: 2023. 03. 26.

  12. Betterment's VP of CX On How To Create Customer-Focused Leadership

    Közzétéve: 2023. 03. 21.

  13. Overcome Customer Indecision With Bestselling Sales Author Matthew Dixon

    Közzétéve: 2023. 03. 14.

  14. Connecting with New and Changing Customers: Lessons from the Del Monte Foods CMO

    Közzétéve: 2023. 03. 07.

  15. 6 Forces to Navigate the Changing Retail Industry

    Közzétéve: 2023. 02. 28.

  16. What Gets Measured Gets Managed: CX Metrics Insights from Petco’s Chief Customer Officer

    Közzétéve: 2023. 02. 21.

  17. Measuring The Success of Our Relationships (And Not Lying About It)

    Közzétéve: 2023. 02. 14.

  18. Listen To Build-A-Bear’s CEO Talk About Her Customer Experience Strategy

    Közzétéve: 2023. 02. 07.

  19. The Business Case for CX: How to Make it a Priority in Your Organization

    Közzétéve: 2023. 01. 31.

  20. TrueCar's Approach to Digital Customer Journey Mapping

    Közzétéve: 2023. 01. 24.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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