452 Epizód

  1. Want to invest in Customer Experience? Question the Downside of Failure

    Közzétéve: 2024. 03. 19.

  2. Why Customer Satisfaction is Declining (and How to Fix It)

    Közzétéve: 2024. 03. 12.

  3. From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks

    Közzétéve: 2024. 03. 05.

  4. Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases

    Közzétéve: 2024. 02. 27.

  5. The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO

    Közzétéve: 2024. 02. 20.

  6. The Power of the First 100 Days: Keeping Customers and Employees Happy

    Közzétéve: 2024. 02. 13.

  7. Optimize Your Contact Center And Improve Customer Service With AI Technology

    Közzétéve: 2024. 02. 06.

  8. The Future of Streaming: Roku's Role in Shaping Customer Experience

    Közzétéve: 2024. 01. 30.

  9. Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem

    Közzétéve: 2024. 01. 23.

  10. Designing Customer Experiences With JPMorgan Chase's Chief Design Officer

    Közzétéve: 2024. 01. 16.

  11. Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience

    Közzétéve: 2024. 01. 09.

  12. 2024 Contact Center Transformation With Former TikTok Exec

    Közzétéve: 2024. 01. 02.

  13. The Role Of Retail With Martin Newman

    Közzétéve: 2023. 12. 19.

  14. The Power of Proactive Analytics: Driving Smarter Customer Experiences

    Közzétéve: 2023. 12. 12.

  15. Customer Loyalty in Fintech: Trish Wethman's Transformational Approach

    Közzétéve: 2023. 12. 05.

  16. Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara

    Közzétéve: 2023. 11. 28.

  17. Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw

    Közzétéve: 2023. 11. 21.

  18. How To Build Trust In Customer Experience

    Közzétéve: 2023. 11. 14.

  19. Moving Contact Centers From SLAs to Experience Level Agreements

    Közzétéve: 2023. 11. 07.

  20. Make The Customer Experience Business Case With Storytelling

    Közzétéve: 2023. 10. 31.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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