452 Epizód

  1. The Modern CEO of Verizon Consumer: Embracing Customer Experience and AI as Competitive Advantages

    Közzétéve: 2024. 08. 06.

  2. Mastering Customer Journey Mapping for Better Business Outcomes

    Közzétéve: 2024. 07. 30.

  3. Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech

    Közzétéve: 2024. 07. 23.

  4. Enhancing Customer Experience with AI in Contact Centers

    Közzétéve: 2024. 07. 16.

  5. Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation

    Közzétéve: 2024. 07. 09.

  6. New Book Out Today! The 8 Laws Of Customer-Focused Leadership

    Közzétéve: 2024. 07. 02.

  7. Transformative Strategies for Customer Experience Excellence

    Közzétéve: 2024. 06. 25.

  8. Customer-Centric Marketing: How CMOs Drive Brand Loyalty and Growth

    Közzétéve: 2024. 06. 18.

  9. Building a Customer-Centric Marketing Tech Stack: From Personalization to Post-Sale Success

    Közzétéve: 2024. 06. 12.

  10. How to Break Down Silos and Enhance B2B Customer Experience

    Közzétéve: 2024. 06. 04.

  11. AI-Powered Contact Centers: Elevating Customer Experience and Efficiency

    Közzétéve: 2024. 05. 28.

  12. 2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI

    Közzétéve: 2024. 05. 21.

  13. Winning Through Platforms

    Közzétéve: 2024. 05. 14.

  14. Aligning Business Growth with Customer Strategy

    Közzétéve: 2024. 05. 07.

  15. Setting Sail for Success: Customer Experience Lessons from the Cruise Industry

    Közzétéve: 2024. 04. 30.

  16. How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO

    Közzétéve: 2024. 04. 23.

  17. Capital One's Strategy for Customer-Centric Success

    Közzétéve: 2024. 04. 16.

  18. How To Transform Customer Support with AI

    Közzétéve: 2024. 04. 09.

  19. How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market

    Közzétéve: 2024. 04. 02.

  20. How To Champion Your Customer Experience Programs With Better Public Speaking

    Közzétéve: 2024. 03. 26.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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