452 Epizód

  1. Customer Experience And The Evolving Role Of The CMO

    Közzétéve: 2017. 02. 14.

  2. The Sharing Economy’s Customer Experience Technology Innovation

    Közzétéve: 2017. 01. 25.

  3. A Modern Customer Journey In Banking

    Közzétéve: 2017. 01. 12.

  4. Customer Collaboration With Salesforce's Mike Rosenbaum

    Közzétéve: 2017. 01. 03.

  5. How Self-Service Technology Is Changing The Landscape Of Contact Center Jobs

    Közzétéve: 2016. 12. 27.

  6. What Is Transformational CX?

    Közzétéve: 2016. 12. 20.

  7. Customer Experience In The B2B2C World

    Közzétéve: 2016. 12. 12.

  8. The Connected Customer

    Közzétéve: 2016. 12. 06.

  9. How People Analytics Improves Customer Experience with Dolf Berle, President & COO, Dave & Buster's

    Közzétéve: 2016. 11. 29.

  10. Building Better Customer Experiences With The Cloud

    Közzétéve: 2016. 11. 21.

  11. The CMO's Role In Building Customer Experiences

    Közzétéve: 2016. 11. 16.

  12. Leading The Future Of Customer Experience With FedEx

    Közzétéve: 2016. 11. 08.

  13. How Customer Experience Is Shaped By Artificial Intelligence

    Közzétéve: 2016. 11. 03.

  14. Outside In: The Power Of Putting Customers At The Center Of Your Business

    Közzétéve: 2016. 10. 11.

  15. Shaping Customer Experience The Human Way With Ace Hardware's CEO

    Közzétéve: 2016. 10. 03.

  16. Draw Customer Experiences To Win With Dan Roam

    Közzétéve: 2016. 09. 27.

  17. Variability Is Opportunity With Ebay’s Chief Data Officer

    Közzétéve: 2016. 09. 20.

  18. Driving A Customer-Centric Marketing Strategy With Omni Hotels

    Közzétéve: 2016. 09. 12.

  19. A Podcast With The Chief Customer Officer Claire Burns of MetLife

    Közzétéve: 2016. 09. 06.

  20. Engaging The Multi-Channel Fan With The Dallas Mavericks

    Közzétéve: 2016. 08. 29.

20 / 23

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

Visit the podcast's native language site