452 Epizód

  1. Today's Customer Experience Technology Stack For The Modern Customer

    Közzétéve: 2017. 07. 24.

  2. Women Are Uniquely Positioned To Lead Customer Experience—Here’s Why Denise Lee Yohn

    Közzétéve: 2017. 07. 18.

  3. Shifting Trends In Consumer Behavior With Ford's In-House Futurist

    Közzétéve: 2017. 07. 05.

  4. How The CMO Can Leverage AI Internally And Externally

    Közzétéve: 2017. 06. 30.

  5. All Customers Are Not Created Equal From The Wharton Customer Centricity Conference With Salesforce

    Közzétéve: 2017. 06. 27.

  6. Ethics and Artificial Intelligence With IBM Watson's Rob High

    Közzétéve: 2017. 06. 12.

  7. Pushing The Bounds Of Creativity With Ann Lewnes

    Közzétéve: 2017. 06. 07.

  8. How To Become A Professional Speaker With Shep Hyken

    Közzétéve: 2017. 06. 06.

  9. Customer Loyalty Pays With Marriott's CMO Karin Timpone

    Közzétéve: 2017. 05. 31.

  10. Customer Experience In The Age of Artificial Intelligence With Pegasystems

    Közzétéve: 2017. 05. 24.

  11. Fighting Customer Fraud In The Modern World With The BBB

    Közzétéve: 2017. 05. 23.

  12. Leveraging Customer Analytics To Gain A Competitive Advantage

    Közzétéve: 2017. 05. 16.

  13. The CIO's Role In The Customer Experience

    Közzétéve: 2017. 05. 09.

  14. Customer Experience In The Age Of Social Media

    Közzétéve: 2017. 04. 27.

  15. The Rise Of The Celebrity Chatbot: A Podcast With Christina Milian

    Közzétéve: 2017. 04. 18.

  16. Building A Brand Above The Fray: The Success Of Vera Bradley

    Közzétéve: 2017. 04. 15.

  17. TripAdvisor's Lessons Learned From Building A Chatbot

    Közzétéve: 2017. 04. 06.

  18. Shaping Customer Experience From The Top With AT&T Mobility's CEO

    Közzétéve: 2017. 03. 27.

  19. Improving Customer Experience With Marketing Analytics At 3 Day Blinds

    Közzétéve: 2017. 03. 23.

  20. Managing Your Brand Through Times Of Change

    Közzétéve: 2017. 02. 28.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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