452 Epizód

  1. Working With Your Spouse, Building a Personal Brand & The Future of Work With Jacob Morgan

    Közzétéve: 2017. 12. 30.

  2. The Top Ford Future Trends 2018

    Közzétéve: 2017. 12. 21.

  3. Managing Real-Time Customer Communications In A Crisis

    Közzétéve: 2017. 12. 13.

  4. Augmented Reality And The 4th Transformation

    Közzétéve: 2017. 11. 30.

  5. More Than Data: Engaging Customers Authentically With The Ideal Marketing Mix

    Közzétéve: 2017. 11. 17.

  6. Healthcare Revolution: Lead With Customer Experience

    Közzétéve: 2017. 11. 09.

  7. Culture Is The Customer Experience Lyft You Need

    Közzétéve: 2017. 11. 01.

  8. Creating Compelling Customer Service Experiences

    Közzétéve: 2017. 10. 25.

  9. How The General Data Privacy Regulation Will Impact Your Customer Experience

    Közzétéve: 2017. 10. 16.

  10. How Facebook Shapes Customer Experience With Chatbots

    Közzétéve: 2017. 10. 11.

  11. Meet Verizon Wireless' New Chief Customer Experience Officer Scott Zimmer

    Közzétéve: 2017. 10. 02.

  12. Leading Both Employee And Customer Experience At Adobe

    Közzétéve: 2017. 09. 26.

  13. Shaping The Future City With Ford's Jessica Robinson

    Közzétéve: 2017. 09. 18.

  14. The Behavioral Psychology Of In-Store And Online Shoppers

    Közzétéve: 2017. 09. 12.

  15. Connecting Customer Experience To Business Strategy: An Interview With Charlene Li

    Közzétéve: 2017. 09. 04.

  16. How Marketers Can Ensure Their Brand Evolves at the Same Pace as New Innovation and Growth

    Közzétéve: 2017. 08. 31.

  17. Facing Digital Disruption Across Industries With Accenture Digital's CEO

    Közzétéve: 2017. 08. 24.

  18. The Term AI Is Overused: A Conversation With A Chief Data Officer At The Intercontinental Exchange

    Közzétéve: 2017. 08. 15.

  19. The CIO's Role In Customer Experience

    Közzétéve: 2017. 08. 10.

  20. Chatbots 101: Building A Chatbot For Business With Wells Fargo

    Közzétéve: 2017. 08. 01.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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