452 Epizód

  1. Must-Have Career Tips From The Forbes Women Summit With Microsoft GM Lori Wright

    Közzétéve: 2018. 06. 27.

  2. Customer Service Expert Jeanne Bliss Asks "Would You Do That To Your Mother?"

    Közzétéve: 2018. 06. 20.

  3. Next Insurance: Reinventing Insurance For Small Business

    Közzétéve: 2018. 06. 14.

  4. Getting Future Ready With Wunderman CMO Jamie Gutfreund

    Közzétéve: 2018. 05. 30.

  5. Is Your Customer Experience GDPR Ready?

    Közzétéve: 2018. 05. 24.

  6. The Future Of Customer Experience: People Plus Technology

    Közzétéve: 2018. 05. 14.

  7. How Prudential Connects The Dots Of Every Customer Interaction

    Közzétéve: 2018. 05. 08.

  8. The Critical Role Of Operations In Customer Experience

    Közzétéve: 2018. 05. 01.

  9. How A Humble Culture And Self-Deprecating CEO Fuels This $130M Tire Company

    Közzétéve: 2018. 04. 23.

  10. When Your Employees Are Your Customers With Liberty Mutual

    Közzétéve: 2018. 04. 12.

  11. Customer Experience In The Insurance Claims Process

    Közzétéve: 2018. 04. 02.

  12. Stronger and Smarter: A Look Back At Customer Experience With Zappos

    Közzétéve: 2018. 03. 28.

  13. 7 Lessons Learned From Adobe’s New Customer Experience Index

    Közzétéve: 2018. 03. 20.

  14. Improving Customer Experience With The Third Wave Of Enterprise Communications

    Közzétéve: 2018. 03. 19.

  15. Building A Customer-Centered Culture At Capital One

    Közzétéve: 2018. 03. 12.

  16. Fusion: How Integrating Brand and Culture Powers the World’s Greatest Companies

    Közzétéve: 2018. 03. 06.

  17. How Having A Culture Of Connection Can Impact Your Customer Experience

    Közzétéve: 2018. 02. 28.

  18. The Way Money Moves: How Our Relationship To Money Is Changing

    Közzétéve: 2018. 02. 07.

  19. The Connected Customer With Samsung

    Közzétéve: 2018. 01. 29.

  20. Podcast Mashup: Highlights From The 2017 Episodes

    Közzétéve: 2018. 01. 22.

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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