260 Epizód

  1. 387: Forrester Predictions 2025: Financial Services

    Közzétéve: 2025. 01. 14.

  2. 386: Forrester Predictions 2025: Customer Experience

    Közzétéve: 2025. 01. 07.

  3. Cheers To 2024!

    Közzétéve: 2024. 12. 24.

  4. 385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

    Közzétéve: 2024. 12. 17.

  5. 384: How Fujitsu Europe Scaled Its CX Transformation

    Közzétéve: 2024. 12. 10.

  6. 383: Practitioner Stories: Verizon’s CX In The AI Revolution 

    Közzétéve: 2024. 12. 03.

  7. 382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping

    Közzétéve: 2024. 11. 26.

  8. 381: Journey Mapping Masterclass 3: Validate The Journey

    Közzétéve: 2024. 11. 19.

  9. 380: Journey Mapping Masterclass 2: Workshop Your Journey

    Közzétéve: 2024. 11. 12.

  10. 379: Journey Mapping Masterclass 1: Frame The Effort

    Közzétéve: 2024. 11. 05.

  11. 378: Practitioner Stories: Journey Management At Prudential

    Közzétéve: 2024. 10. 29.

  12. 377: How To Design Trustworthy AI Experiences

    Közzétéve: 2024. 10. 22.

  13. 376: Practitioner Stories: People-Centric CX At eBay

    Közzétéve: 2024. 10. 15.

  14. 375: Practitioner Stories: Implementing NPS At e&  

    Közzétéve: 2024. 10. 08.

  15. 374: Feedback Is A Touchpoint, Too

    Közzétéve: 2024. 10. 01.

  16. 373: CX Index Reveals Drop In Quality For European Banks

    Közzétéve: 2024. 09. 24.

  17. 372: Are Your Personas Hit Or Miss?

    Közzétéve: 2024. 09. 17.

  18. 371: Behaviors Are The Building Blocks Of Customer-Focused Culture

    Közzétéve: 2024. 09. 10.

  19. 370: Your CX Cast Budget Planning Guide

    Közzétéve: 2024. 09. 03.

  20. 369: How To Plan A CX Day 

    Közzétéve: 2024. 08. 27.

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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