The CX Cast
Podcast készítő Forrester - Keddek
260 Epizód
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CX Cast Replay: Paying Employees For CX Is A Bad Idea
Közzétéve: 2025. 06. 03. -
406: Is AI Revolutionizing The Contact Center?
Közzétéve: 2025. 05. 27. -
405: High-Tech Industry CX Strategies
Közzétéve: 2025. 05. 20. -
404: No More Excuses: Practice Customer Obsession The Right Way
Közzétéve: 2025. 05. 13. -
403: Where Should Your CX Function Sit?
Közzétéve: 2025. 05. 06. -
402: Develop Your CX Leadership
Közzétéve: 2025. 04. 29. -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Közzétéve: 2025. 04. 22. -
400: The CX Culture Change Blueprint
Közzétéve: 2025. 04. 15. -
399: Build Your EX-To-CX Strategy Now
Közzétéve: 2025. 04. 08. -
398: Advanced Analytics Will Transform Your CX Practice
Közzétéve: 2025. 04. 01. -
397: Generative AI: Lessons Learned
Közzétéve: 2025. 03. 25. -
396: Guerilla CX
Közzétéve: 2025. 03. 18. -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Közzétéve: 2025. 03. 11. -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Közzétéve: 2025. 03. 04. -
393: How To Pick A CX Strategy Consulting Partner
Közzétéve: 2025. 02. 25. -
392: Evaluating Customer Feedback Management Platforms
Közzétéve: 2025. 02. 18. -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Közzétéve: 2025. 02. 12. -
Episode 390: Forrester Predictions 2025: Healthcare
Közzétéve: 2025. 02. 04. -
389: Forrester Predictions 2025: Retail
Közzétéve: 2025. 01. 28. -
388: Forrester Predictions 2025: Government
Közzétéve: 2025. 01. 21.
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
