528 Epizód

  1. The meaning of personalised customer experience - Interview with Jamf, Paycor and Qumulo

    Közzétéve: 2019. 12. 03.

  2. You don’t want to design a customer experience that is akin to getting in the cockpit of an F16 - Interview with Eric Hansen

    Közzétéve: 2019. 12. 03.

  3. Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith

    Közzétéve: 2019. 12. 03.

  4. The best marketing doesn't feel like marketing - Interview with Tom Fishburne

    Közzétéve: 2019. 12. 03.

  5. Creating a culture that stands for something and stands out - Interview with Tim Deeson

    Közzétéve: 2019. 12. 03.

  6. The uniqueness in everyone is the largest asset you have in customer experience - Interview with Sam Johnson of Jamf

    Közzétéve: 2019. 12. 03.

  7. The Future Of Work, Workforce Experience and Being Digital - Interview with Erica Volini

    Közzétéve: 2019. 12. 03.

  8. ArnauddeLacosteAThe more you invest in technology the more you have to invest in human beings - Interview with Arnaud de LacosteSG220917

    Közzétéve: 2019. 12. 03.

  9. Corporate Rebels and their bucket list show how to create inspiring workplaces - Interview with Pim de Morree

    Közzétéve: 2019. 12. 03.

  10. Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov

    Közzétéve: 2019. 12. 03.

  11. Brands can create a better customer experience by being purpose driven - Interview with Alicia Tillman, CMO of SAP

    Közzétéve: 2019. 12. 03.

  12. The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis

    Közzétéve: 2019. 12. 03.

  13. Getting live chat right is much more than a software sale - Interview with Jamie Edwards of Kayako

    Közzétéve: 2019. 12. 03.

  14. Fairness For All, workplace happiness and an inside look at the John Lewis Partnership - Interview with Lord Mark Price

    Közzétéve: 2019. 12. 03.

  15. The Age Of Agile and why agile is more than a tool or method - Interview with Steve Denning

    Közzétéve: 2019. 12. 03.

  16. Ethics, technology and the impact of our decisions on customers and employees - Interview with Cennydd Bowles

    Közzétéve: 2019. 12. 03.

  17. Customer success needs to be the responsibility of the entire organisation - Interview with Fred Shilmover

    Közzétéve: 2019. 12. 03.

  18. Putting Dan Pink's Mastery, Autonomy & Purpose into practice - Interview with Jeremiah Smith

    Közzétéve: 2019. 12. 03.

  19. Doing good and the Brand Citizenship continuum - Interview with Anne Bahr Thompson

    Közzétéve: 2019. 12. 03.

  20. Pathfinder customers and employees are demanding more of senior leaders - Interview with Katherine LaVelle of Accenture

    Közzétéve: 2019. 12. 03.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site