Punk CX with Adrian Swinscoe
Podcast készítő Adrian Swinscoe
528 Epizód
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An agile manifesto for customer success - Interview with Todd Eby of Success Hacker
Közzétéve: 2019. 12. 04. -
Understanding consumer behaviour by going to the gemba - Interview with Michael Solomon
Közzétéve: 2019. 12. 04. -
How D.O.M.O.R.E. will help you deliver an outstanding customer experience - Interview with Blake Morgan
Közzétéve: 2019. 12. 04. -
Focus on the right things to drive your own customer experience revolution - Interview with Susan Ganeshan
Közzétéve: 2019. 12. 04. -
The ROI of investing in employee experience - Interview with Jacob Morgan
Közzétéve: 2019. 12. 04. -
Trust, lean data and the rising importance of purpose as a customer preference - Interview with Jascha Kaykas-Wolff
Közzétéve: 2019. 12. 04. -
Purpose and why it is important to employees and customers - Interview with Stan Phelps
Közzétéve: 2019. 12. 04. -
The most successful companies start by improving one customer journey at a time - Interview with Don Schuerman
Közzétéve: 2019. 12. 04. -
Great service and why Basecamp only focuses on a couple of channels - Interview with Chase Clemons
Közzétéve: 2019. 12. 04. -
Aligning the organisation around three key journeys and why passenger experience equals employee experience - Interview with Mattijs ten Brink of Transavia
Közzétéve: 2019. 12. 04. -
Opaque and transparent AI and the ethical implications for customer experience - Interview with Rob Walker
Közzétéve: 2019. 12. 04. -
Customer experience, personalisation and how not to be creepy - Interview with Tara Kelly
Közzétéve: 2019. 12. 04. -
How to rapidly scale and still maintain the highest customer service standards - Interview with Ed Ariel
Közzétéve: 2019. 12. 04. -
Big data and technology is undermining our ability to develop our own hunches - Interview with Bernadette Jiwa
Közzétéve: 2019. 12. 03. -
Understanding a customers context is the key to self-service success - Interview with Bill Colleran
Közzétéve: 2019. 12. 03. -
Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach
Közzétéve: 2019. 12. 03. -
Marrying self organising teams and customer obsession - Interview with Andrew Lawson
Közzétéve: 2019. 12. 03. -
Heroes and the craft of customer support - Interview with Nick Francis
Közzétéve: 2019. 12. 03. -
Overcoming the barriers to delivering an excellent citizen experience - Interview with Ryan Hollenbeck and David Moody
Közzétéve: 2019. 12. 03. -
Eliminate blindspots and build engagement by getting to know your company better - Interview with Claire Lew
Közzétéve: 2019. 12. 03.
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
