528 Epizód

  1. The role of voice in the future of customer experience - Interview with Gregg Johnson

    Közzétéve: 2019. 11. 26.

  2. A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson

    Közzétéve: 2019. 11. 26.

  3. An honest and open discussion about how and why we evolved our approach to customer success - Interview with Eva Klein of Hubspot

    Közzétéve: 2019. 11. 26.

  4. Engagement, why do we do what we do and why does it matter to our customers - Interview with Scott Gould

    Közzétéve: 2019. 11. 26.

  5. Striving for excellence has never been more important - Interview with Tom Peters

    Közzétéve: 2019. 11. 26.

  6. You don’t need more than 3 or 4 quality data points to deliver a personalised customer experience - Interview with Jebbit

    Közzétéve: 2019. 11. 26.

  7. Global human capital trends and the rise of the social enterprise - Interview with Anthony Abbatiello of Deloitte

    Közzétéve: 2019. 11. 26.

  8. Blitzscaling and delivering customer support for Airbnb, Nest, Google & SuperCell - Interview with Brian Hannon of Voxpro

    Közzétéve: 2019. 11. 26.

  9. Lidl, disrupting the UK market and striving for simplicity - Interview with Ronny Gottschlich

    Közzétéve: 2019. 11. 26.

  10. The potholes of scaling customer support and service - Interview with Michael Redbord of HubSpot

    Közzétéve: 2019. 11. 26.

  11. When it comes to B2B customer experience most firms still have a lot of work to do - Interview with Nick Hague of B2B International

    Közzétéve: 2019. 11. 26.

  12. Every great business has a backstory that drives and compels the work they do - Interview with Bernadette Jiwa

    Közzétéve: 2019. 11. 26.

  13. Should you be considering using blockchain for your customer loyalty program? - Interview with Jessica Groopman and Jeremiah Owyang

    Közzétéve: 2019. 11. 26.

  14. Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau of Genworth Financial

    Közzétéve: 2019. 11. 26.

  15. Getting help is often fraught with friction. It shouldn’t be - Interview with Tom Martin of Glance Networks

    Közzétéve: 2019. 11. 26.

  16. Relevance, personalization and what many firms are missing when it comes to GDPR - Interview with Rob Walker of Pega

    Közzétéve: 2019. 11. 26.

  17. The finish is just as important as the start of any experience - Interview with Pauline Wilson of Virgin Holidays

    Közzétéve: 2019. 11. 26.

  18. Customer engagement, AI and GDPR Article 22 - Interview with Jeff Nicholson of Pega

    Közzétéve: 2019. 11. 26.

  19. Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos

    Közzétéve: 2019. 11. 26.

  20. Applying design thinking to culture change and employee experience - Interview with Karen Jaw-Madson

    Közzétéve: 2019. 11. 26.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

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