528 Epizód

  1. Delivering Fanatical Levels of Customer Support - Interview with Fabio Torlini of Rackspace

    Közzétéve: 2020. 01. 17.

  2. Improve your business, yourself and your team with rapid skill acquisition- Interview with Josh Kaufman

    Közzétéve: 2020. 01. 17.

  3. Time to reboot your business and you? Interview with Mitch Joel about Ctrl Alt Delete

    Közzétéve: 2020. 01. 17.

  4. Creating products that customers love - Interview with Chris Ives of Ilkley Brewery

    Közzétéve: 2020. 01. 14.

  5. It's all about customer service, customer service, customer service - Interview with Tom Walsh CEO of Staycity

    Közzétéve: 2020. 01. 14.

  6. Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Interview with Steve Curtin

    Közzétéve: 2020. 01. 14.

  7. Employee engagement and what it takes to be the best - Interview with Ryan Cheyne of Pets at Home

    Közzétéve: 2020. 01. 14.

  8. Outstanding brands become part of their customers story - Interview with Bernadette Jiwa

    Közzétéve: 2020. 01. 14.

  9. Helping customers, standing out, being human and telling stories through blogging - Interview with Mark Schaefer

    Közzétéve: 2020. 01. 14.

  10. Employee engagement is about human relationships not human resources - Interview with Luis Suarez of IBM

    Közzétéve: 2020. 01. 14.

  11. Business Growth Via Strategic Alliances....Done The Right Way - Interview with Marsha Wright

    Közzétéve: 2020. 01. 14.

  12. Customer Satisfaction Is On The Rise Globally - Interview with Sam Boonin, VP Products at Zendesk

    Közzétéve: 2020. 01. 14.

  13. Customer Relationship Management CRM systems can be more human - Interview with Nikolaus Kimla, CEO of pipelinersales.com

    Közzétéve: 2020. 01. 14.

  14. The 9 ½ Principles of Innovative Customer Service - Interview with Chip Bell

    Közzétéve: 2020. 01. 14.

  15. 2019 was the year of hype and snake oil when it came to chatbots. 2020 will be a year of pragmatism and real results - Interview with Abinash Tripathy of Helpshift

    Közzétéve: 2020. 01. 13.

  16. Marketing Requires Not Just New Tools and Skills But New Attitudes - Interview with Dee Blick

    Közzétéve: 2020. 01. 11.

  17. Delivering Effective Social Customer Service - Interview with Carolyn Blunt and Martin Hill-Wilson

    Közzétéve: 2020. 01. 11.

  18. How to create a successful, mission driven business in a profit driven world - Interview with Seth Goldman and Barry Nalebuff of Honest Tea

    Közzétéve: 2020. 01. 11.

  19. Leading A Renaissance in English Whisky - Interview with Andrew Nelstrop

    Közzétéve: 2020. 01. 11.

  20. Deliver great customer experience by including your customers - Interview with Mark Hurst of Creative Good

    Közzétéve: 2020. 01. 11.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

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