528 Epizód

  1. Learning from the university of the customer and the co-worker - Interview with Kevin Kelly

    Közzétéve: 2020. 01. 11.

  2. Employee engagement is like rolling a snowball uphill - Interview with Peter A. Hunter

    Közzétéve: 2020. 01. 11.

  3. Doing Well, Doing Good And Learning The Lesson Of The Orangutan - Interview with Ken Olisa of Restoration Partners

    Közzétéve: 2020. 01. 11.

  4. Smart proactive customer service that delivers results - Interview with Jim Dicso of SundaySky

    Közzétéve: 2020. 01. 11.

  5. The Tools To Deliver Amazing Customer Service Every Time - Interview With Shep Hyken

    Közzétéve: 2020. 01. 11.

  6. Real life lessons on how to build a social business - Interview with Bian Salins

    Közzétéve: 2020. 01. 11.

  7. Removing the 'friction' from the last mile of customer service - Interview with Yuval Brisker of TOA Technologies

    Közzétéve: 2020. 01. 11.

  8. Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello

    Közzétéve: 2020. 01. 11.

  9. Improve employee engagement and customer service through the use of humour - Interview with Dave Keeling

    Közzétéve: 2020. 01. 11.

  10. Looptail and changing the world through fully engaged employees and customers - Interview with Bruce Poon Tip

    Közzétéve: 2020. 01. 11.

  11. Delivering first-class customer service - a law firm's perspective - Interview with QuastelMidgen

    Közzétéve: 2020. 01. 11.

  12. Does your customer experience support customer success and low-effort? - Interview with David Lloyd of Intelliresponse

    Közzétéve: 2020. 01. 11.

  13. Customer engagement and the alignment of sales, marketing and customer service - Interview with Tim Pickard of NewVoiceMedia

    Közzétéve: 2020. 01. 11.

  14. Most websites fail to facilitate the customer journey - Interview with Mark Lancaster of SDL

    Közzétéve: 2020. 01. 11.

  15. It's not about the channels in your support, it's about the support in your channels - Interview with Girish Mathrubootham of Freshdesk

    Közzétéve: 2020. 01. 11.

  16. Behavioural science offers insight how customer experience can be improved - Interview with Prof. Nick Chater

    Közzétéve: 2020. 01. 11.

  17. The changing world of B2B customer experience and what the future looks like - Interview with Charlie Peters of Emerson

    Közzétéve: 2020. 01. 11.

  18. Power to the customer - Interview with Matt Gorniak of G2Crowd

    Közzétéve: 2020. 01. 11.

  19. Warmth, competency and customer experience - Interview with Chris Malone about The Human Brand

    Közzétéve: 2020. 01. 11.

  20. Scaling up excellence is not a footprint problem but a mindset problem - Interview with Huggy Rao

    Közzétéve: 2020. 01. 11.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

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