528 Epizód

  1. CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble

    Közzétéve: 2020. 01. 19.

  2. Commitment, clarity and fanatical customers and employees - Interview with John Jantsch of Duct Tape Marketing

    Közzétéve: 2020. 01. 19.

  3. You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception

    Közzétéve: 2020. 01. 19.

  4. Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard

    Közzétéve: 2020. 01. 19.

  5. Solve customer and business problems faster through collaboration - Interview with Jacob Morgan

    Közzétéve: 2020. 01. 19.

  6. Lessons from ten years of blogging and eight years of podcasting - Interview with Neville Hobson

    Közzétéve: 2020. 01. 19.

  7. Social business is not just social media, it takes real transformation - Interview with Brad W Martin and Vala Afshar of Enterasys

    Közzétéve: 2020. 01. 19.

  8. Unruly engagement, creativity and collaboration is built on two things: People and Places - Interview with Sarah Wood

    Közzétéve: 2020. 01. 19.

  9. Customer service, people and how caring does scale - Interview with Gary Vaynerchuk #1aDayQandA

    Közzétéve: 2020. 01. 19.

  10. Employee engagement inside one of the UK's best companies to work for - Interview with Keith Lewis of Matchtech

    Közzétéve: 2020. 01. 19.

  11. Customer service and customer loyalty can be improved by using decision science - Interview with Phil Barden

    Közzétéve: 2020. 01. 19.

  12. Improve your customer service by asking what would your Mum do - Interview with Lee Cockerell

    Közzétéve: 2020. 01. 19.

  13. Doing more to help creative business start ups grow and succeed - Interview with Doug Richard

    Közzétéve: 2020. 01. 19.

  14. Being Likeable, leadership, customer and employee engagement - Interview with Dave Kerpen

    Közzétéve: 2020. 01. 17.

  15. Blogger outreach and building trust with your customers - Interview with Hugh Anderson

    Közzétéve: 2020. 01. 17.

  16. Word of mouth marketing starts with proper listening - Interview with Molly Flatt of 1000 Heads

    Közzétéve: 2020. 01. 17.

  17. How to be more interesting (and keep customers for longer) - Interview with Jessica Hagy

    Közzétéve: 2020. 01. 17.

  18. Employee engagement is a commitment not a campaign - Interview with Stan Phelps

    Közzétéve: 2020. 01. 17.

  19. Customer engagement, social CRM and cool tools for professional services firms - Interview with Mark Bower

    Közzétéve: 2020. 01. 17.

  20. Customers, customer service, customer experience and crystal balls - Interview with Dr Nicola Millard of BT

    Közzétéve: 2020. 01. 17.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site