528 Epizód

  1. The emotional component of customer experience: the next competitive battleground - Interview with Qaalfa Dibeehi of Beyond Philosophy

    Közzétéve: 2020. 01. 24.

  2. The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International

    Közzétéve: 2020. 01. 24.

  3. Extreme Trust and why it's important for your customers and your business - Interview with Martha Rogers and Don Peppers

    Közzétéve: 2020. 01. 24.

  4. Reinventing customer experience in the legal sector - Interview with Karl Chapman of Riverview Law

    Közzétéve: 2020. 01. 24.

  5. The customer service revolution is here and now - Interview with Mikkel Svane CEO of Zendesk

    Közzétéve: 2020. 01. 24.

  6. Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnes

    Közzétéve: 2020. 01. 24.

  7. Employee engagement is not something that is done to employees - Interview with Kevin Kruse

    Közzétéve: 2020. 01. 21.

  8. #PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason

    Közzétéve: 2020. 01. 21.

  9. Retailers and their customers - what's now and what's next - Interview with Ian McGarrigle of the World Retail Congress

    Közzétéve: 2020. 01. 21.

  10. The Age of the Customer - Interview with Kerry Bodine about her new book Outside In

    Közzétéve: 2020. 01. 21.

  11. Spread the love - Interview with Alexis Dormandy of LoveThis.com

    Közzétéve: 2020. 01. 21.

  12. Social customer service can make your business more customer focused - Interview with Joshua March, Conversocial

    Közzétéve: 2020. 01. 21.

  13. Build relationships with your customers that matter - Interview with Chris Brogan on The Impact Equation

    Közzétéve: 2020. 01. 21.

  14. True customer engagement is not based on click throughs or contests - Interview with Wendy Lea, CEO of Get Satisfaction

    Közzétéve: 2020. 01. 21.

  15. Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars

    Közzétéve: 2020. 01. 21.

  16. Service innovation is the key to avoiding extinction - Interview with Mitch Kowalski on the future of the legal industry

    Közzétéve: 2020. 01. 21.

  17. The Non-Obvious Megatrends that will affect our ability to deliver a stand out customer experience in the coming years - Interview with Rohit Bhargava

    Közzétéve: 2020. 01. 20.

  18. Using systems thinking to improve customer satisfaction and employee engagement - Interview with Rob Brown of Aviva

    Közzétéve: 2020. 01. 19.

  19. Want more customers? Try focusing on art, culture and greatness - Interview with David Hieatt of Hiut Denim

    Közzétéve: 2020. 01. 19.

  20. Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott

    Közzétéve: 2020. 01. 19.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

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