161 Epizód

  1. 197: Unlocking the Power of AI: Revolutionizing Conversion Optimization and Personalization for Online Shopping! with Eric Melchor

    Közzétéve: 2023. 08. 02.

  2. 196: Unleashing the Power of AI in Customer Support: Transforming the Future of Service Experience with Declan Ivory

    Közzétéve: 2023. 07. 25.

  3. 195: Mastering Customer Experience and Building a High-Performing Marketing Team with Nathan Yueng

    Közzétéve: 2023. 07. 04.

  4. 194: Personalization, Data and the Future of Customer Engagement in Banking and Financial Services with Rich Edwards

    Közzétéve: 2023. 06. 28.

  5. 193: Storytelling Techniques Unleashed - Mastering the Art of an Emotional Connection with John Livesay

    Közzétéve: 2023. 06. 20.

  6. 192: Harnessing Technology and Empathy: Creating Exceptional Experiences in the Insurance Industry with Saira Taneja

    Közzétéve: 2023. 06. 13.

  7. 191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe

    Közzétéve: 2023. 06. 06.

  8. 190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones

    Közzétéve: 2023. 05. 30.

  9. 189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver

    Közzétéve: 2023. 05. 23.

  10. 188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy

    Közzétéve: 2023. 05. 16.

  11. 187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell

    Közzétéve: 2023. 05. 09.

  12. 186: Transforming BPOs into Profitable Value Centers with Romaine Piper

    Közzétéve: 2023. 05. 02.

  13. 185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins

    Közzétéve: 2023. 04. 25.

  14. 184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan

    Közzétéve: 2023. 04. 18.

  15. 183: The Future of Customer Communication with Matt Swain

    Közzétéve: 2023. 04. 11.

  16. 182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger

    Közzétéve: 2023. 03. 31.

  17. 181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg

    Közzétéve: 2023. 03. 21.

  18. 180: The Importance of Being Responsive with Yanique Grant

    Közzétéve: 2023. 03. 07.

  19. 179: Building that Magical Employee and Customer Journey for Success with Sarah Diegnan

    Közzétéve: 2022. 12. 20.

  20. 178: The Power of Video in Resolving Customer Matters with Rama Sreenivasan

    Közzétéve: 2022. 12. 13.

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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