161 Epizód

  1. 217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams

    Közzétéve: 2024. 01. 16.

  2. 216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe

    Közzétéve: 2024. 01. 09.

  3. 215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger

    Közzétéve: 2024. 01. 03.

  4. 214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan

    Közzétéve: 2023. 12. 19.

  5. 213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw

    Közzétéve: 2023. 12. 12.

  6. 212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña

    Közzétéve: 2023. 12. 05.

  7. 211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano

    Közzétéve: 2023. 11. 28.

  8. 210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II

    Közzétéve: 2023. 11. 21.

  9. 209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich

    Közzétéve: 2023. 11. 15.

  10. 208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy

    Közzétéve: 2023. 11. 08.

  11. 207: Unearthing the Universals in Leadership with Adam Bryant

    Közzétéve: 2023. 10. 31.

  12. 206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte

    Közzétéve: 2023. 10. 11.

  13. 205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan

    Közzétéve: 2023. 10. 03.

  14. 204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell

    Közzétéve: 2023. 09. 26.

  15. 203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy

    Közzétéve: 2023. 09. 19.

  16. 202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel

    Közzétéve: 2023. 09. 12.

  17. 201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin

    Közzétéve: 2023. 08. 29.

  18. 200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman

    Közzétéve: 2023. 08. 22.

  19. 199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer

    Közzétéve: 2023. 08. 15.

  20. 198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen

    Közzétéve: 2023. 08. 08.

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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