161 Epizód

  1. 177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

    Közzétéve: 2022. 12. 06.

  2. 176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth

    Közzétéve: 2022. 11. 29.

  3. 175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

    Közzétéve: 2022. 11. 22.

  4. 174: Business and Leadership Re-Defined with Brad Sugars

    Közzétéve: 2022. 10. 25.

  5. 173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

    Közzétéve: 2022. 09. 27.

  6. 172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

    Közzétéve: 2022. 08. 30.

  7. 171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

    Közzétéve: 2022. 08. 10.

  8. 170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

    Közzétéve: 2022. 07. 26.

  9. 169: Navigating and Developing a Winning Communications Strategy with Matt Swain

    Közzétéve: 2022. 06. 14.

  10. 168: Understanding the Importance of the User Experience with Andrew Ou

    Közzétéve: 2022. 05. 31.

  11. 167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow

    Közzétéve: 2022. 05. 17.

  12. 166: The Art of Listening and Gathering Product Feedback with Matt Young

    Közzétéve: 2022. 05. 10.

  13. 165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison

    Közzétéve: 2022. 05. 03.

  14. 164: Delivering Quality Service through Mobile Applications with Eric Vermillion

    Közzétéve: 2022. 04. 26.

  15. 163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker

    Közzétéve: 2022. 04. 12.

  16. 162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer

    Közzétéve: 2022. 04. 05.

  17. 161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia

    Közzétéve: 2022. 03. 29.

  18. 160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo

    Közzétéve: 2022. 03. 22.

  19. 159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera

    Közzétéve: 2022. 03. 15.

  20. 158: Customer Experience Trends 2022 with Yanique Grant

    Közzétéve: 2022. 03. 08.

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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