33 Epizód

  1. 33. Simple TV: AI is the Future of Customer Service

    Közzétéve: 2022. 05. 24.

  2. 32. Aram Melkoumov from Crowdlinker

    Közzétéve: 2022. 05. 05.

  3. 31. Neoenergia: Keep Human at the Center of your Digital Strategy

    Közzétéve: 2022. 03. 17.

  4. 30. Reasoning Engines and the Truth About AI

    Közzétéve: 2022. 02. 08.

  5. 29. Why do so many AI projects fail?

    Közzétéve: 2022. 01. 18.

  6. 28. Voice bots and IVR Systems – The Future of On-Call Support

    Közzétéve: 2021. 11. 04.

  7. 27. Customer Service Digitalization in Manufacturing Industries

    Közzétéve: 2021. 10. 25.

  8. 26. Headless Technology and The Future of Omnichannel

    Közzétéve: 2021. 10. 07.

  9. 25. The Cross-Industry Value of AI

    Közzétéve: 2021. 09. 24.

  10. 24. Understanding Behavioral Bot Design

    Közzétéve: 2021. 09. 10.

  11. 23. Conversation Design Institute

    Közzétéve: 2021. 06. 25.

  12. 22. How to create a great search experience

    Közzétéve: 2021. 03. 01.

  13. 21. How to start a customer service department

    Közzétéve: 2021. 02. 22.

  14. 20. Own the financial aspect, not just the relational aspect

    Közzétéve: 2021. 02. 15.

  15. 19. Top 5 Customer Experience Trends for 2021

    Közzétéve: 2021. 02. 08.

  16. 18. Lessons from a Customer Service Consultant

    Közzétéve: 2021. 02. 01.

  17. 17. How to always deliver the major objectives

    Közzétéve: 2021. 01. 25.

  18. 16. Customer success from a Fortune 100 company to a start-up organization

    Közzétéve: 2021. 01. 18.

  19. 15. Customer research is one of the most vital things you can do for success

    Közzétéve: 2021. 01. 11.

  20. 14. How sales and customer support work best together (with former Google Sales VP)

    Közzétéve: 2020. 12. 21.

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The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

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