33 Epizód

  1. 13. Inbenta's CEO talks about the future of AI, science fiction, and customer service

    Közzétéve: 2020. 12. 14.

  2. 12. Case study of a company using Inbenta's AI

    Közzétéve: 2020. 12. 07.

  3. 11. All things artificial intelligence with the VP of AI at Samsung

    Közzétéve: 2020. 11. 23.

  4. 10. How to better leverage knowledge for customer success

    Közzétéve: 2020. 11. 16.

  5. 9. Use metrics that matter with your customer support staff

    Közzétéve: 2020. 11. 09.

  6. 8. A chatbot product manager talks about the future of AI

    Közzétéve: 2020. 11. 02.

  7. 7. The time for AI is now

    Közzétéve: 2020. 10. 26.

  8. 6. Trust is vital for a well functioning customer service department

    Közzétéve: 2020. 10. 19.

  9. 5. Employee satisfaction leads to better customer service

    Közzétéve: 2020. 10. 12.

  10. 4. How to measure customer success

    Közzétéve: 2020. 10. 05.

  11. 3. Empathy is the key to success

    Közzétéve: 2020. 09. 28.

  12. 2. Global customer support during COVID-19

    Közzétéve: 2020. 09. 21.

  13. 1. How to get to a 95 NPS score in customer service

    Közzétéve: 2020. 09. 14.

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The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

Visit the podcast's native language site