509 Epizód

  1. 424: 5 New Considerations for the Remote Work Era

    Közzétéve: 2020. 06. 16.

  2. 423: David Priemer, The Sales Experience

    Közzétéve: 2020. 06. 09.

  3. 422: Lessons from a Joint Virtual Keynote

    Közzétéve: 2020. 06. 02.

  4. 421: Michel Feaster, Journey-Centered Experiences

    Közzétéve: 2020. 05. 26.

  5. 420: Focus on Fundamentals

    Közzétéve: 2020. 05. 19.

  6. 419: Dan Reese, Community and CX

    Közzétéve: 2020. 05. 12.

  7. 418: Do We All Need New Journey Maps?

    Közzétéve: 2020. 05. 05.

  8. 417: Bernadette Smith, Inclusive CX

    Közzétéve: 2020. 04. 28.

  9. 416: Measure For Insights, Not Just Metrics

    Közzétéve: 2020. 04. 21.

  10. Bonus Episode: Ryan Lester, Digital Transformation for Today

    Közzétéve: 2020. 04. 16.

  11. 415: Stephen Shapiro, Invisible Solutions

    Közzétéve: 2020. 04. 14.

  12. 414: Be Your Customer's Hero

    Közzétéve: 2020. 04. 07.

  13. 413: Shep Hyken, The Cult of the Customer Revisited

    Közzétéve: 2020. 03. 31.

  14. 412: Short Term Urgency with Long-Term Goals

    Közzétéve: 2020. 03. 24.

  15. 411: Stacy Sherman, Being Customer Centric

    Közzétéve: 2020. 03. 17.

  16. 410: Is Technology Forcing Customer Service Teams to Do Sales?

    Közzétéve: 2020. 03. 10.

  17. 409: Micah Solomon, Customer-First Approach

    Közzétéve: 2020. 03. 03.

  18. 408: What Support Channels Customers REALLY Want

    Közzétéve: 2020. 02. 25.

  19. 407: Joe Pine, The Experience Economy Revisited

    Közzétéve: 2020. 02. 18.

  20. 406: Delta Airlines and the Stakeholder Debate

    Közzétéve: 2020. 02. 11.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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