509 Epizód

  1. 444: Season Intro

    Közzétéve: 2021. 02. 01.

  2. 443: Bourbon Summit

    Közzétéve: 2020. 10. 27.

  3. 442: Terrible Customer Communication

    Közzétéve: 2020. 10. 20.

  4. 441: James Dodkins, Rockstar CX

    Közzétéve: 2020. 10. 13.

  5. 440: When Employees Want to Keep Working at Home

    Közzétéve: 2020. 10. 06.

  6. 439: Clare Muscutt, Empowering Women in CX

    Közzétéve: 2020. 09. 29.

  7. 438: Stay Focused

    Közzétéve: 2020. 09. 22.

  8. 437: John Garrett, What's Your And?

    Közzétéve: 2020. 09. 15.

  9. 436: Supporting Your Retail Employees in an Angry World

    Közzétéve: 2020. 09. 08.

  10. 435: Eric Prugh, Self Service Customer Experience

    Közzétéve: 2020. 09. 01.

  11. 434: CX in Stay-At-Home Scenarios (AR/AI)

    Közzétéve: 2020. 08. 25.

  12. 433: Neal Schaffer, The Age of Influence

    Közzétéve: 2020. 08. 18.

  13. 432: Cross-functional Leadership for CX Success

    Közzétéve: 2020. 08. 11.

  14. 431: Alain Hunkins, Cracking the Leadership Code

    Közzétéve: 2020. 08. 04.

  15. 430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?

    Közzétéve: 2020. 07. 28.

  16. 429: Stephanie Thum, Inclusive CX

    Közzétéve: 2020. 07. 21.

  17. 428: Are COVID Surcharges Good or Bad CX?

    Közzétéve: 2020. 07. 14.

  18. 427: Michel Falcon, Post-Pandemic Restaurant Experience

    Közzétéve: 2020. 07. 07.

  19. 426: The New Normal for B2B

    Közzétéve: 2020. 06. 30.

  20. 425: Donna Cutting, Rolling Out the Red Carpet for Customers

    Közzétéve: 2020. 06. 23.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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