509 Epizód

  1. 405: Jeanne Bliss: How Will You Be Remembered?

    Közzétéve: 2020. 02. 04.

  2. 404: Do Leaders Lie About the Importance of CX?

    Közzétéve: 2020. 01. 28.

  3. 403: Blake Morgan, The Customer of the Future

    Közzétéve: 2020. 01. 21.

  4. 402: Focusing Your CX Team in 2020

    Közzétéve: 2020. 01. 14.

  5. 401: Annette Franz, Customer Understanding

    Közzétéve: 2020. 01. 07.

  6. 400 Episodes (and we're still talking to each other)

    Közzétéve: 2019. 12. 17.

  7. 399: Alexandra Watkins, Choosing Brand and Product Names

    Közzétéve: 2019. 12. 10.

  8. 398: Will CX Become Winner Takes All?

    Közzétéve: 2019. 12. 03.

  9. 397: Steve Farber, Love is Good Business!

    Közzétéve: 2019. 11. 27.

  10. 396: Kill The Siloes!

    Közzétéve: 2019. 11. 19.

  11. 395: Guy Marion, Subscription Economy Retention

    Közzétéve: 2019. 11. 12.

  12. 394: Do You Need A CX Think Week?

    Közzétéve: 2019. 11. 05.

  13. 393: Antony Brydon, AI Customer Service

    Közzétéve: 2019. 10. 29.

  14. 392: Don't Let Contractors Ruin Your Customer Experience

    Közzétéve: 2019. 10. 22.

  15. 391: Max Israel, Art + Science of CX

    Közzétéve: 2019. 10. 15.

  16. 390: 3 Ways to Be More Customer Centric

    Közzétéve: 2019. 10. 08.

  17. 389: Tiffani Bova, Growth IQ

    Közzétéve: 2019. 10. 02.

  18. 388: The Tech Leader's Role in CX

    Közzétéve: 2019. 09. 24.

  19. 387: Stan Phelps Talks Pink Goldfish

    Közzétéve: 2019. 09. 16.

  20. 386: Is the Customer Journey Dead?

    Közzétéve: 2019. 09. 10.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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