509 Epizód

  1. 045: The Customer Effort Score

    Közzétéve: 2015. 08. 31.

  2. 044: Lee Caraher, Author of Millennials & Management

    Közzétéve: 2015. 08. 27.

  3. 043: When Is it Okay to Hack Customer Behavior?

    Közzétéve: 2015. 08. 24.

  4. 042: John Murphy on Emotional Intelligence

    Közzétéve: 2015. 08. 20.

  5. 041: Does "Surprise and Delight" Work to Retain Customers?

    Közzétéve: 2015. 08. 17.

  6. 040: Robert Rose and The New Era of Marketing

    Közzétéve: 2015. 08. 13.

  7. 039: Does Employee Empowerment Work?

    Közzétéve: 2015. 08. 10.

  8. 038: Bob Burg, Author of The Go-Giver

    Közzétéve: 2015. 08. 06.

  9. BONUS: What's Next for this Podcast?

    Közzétéve: 2015. 08. 03.

  10. 037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters

    Közzétéve: 2015. 07. 30.

  11. 036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps

    Közzétéve: 2015. 07. 23.

  12. 035: Keurig, Ramon DeLeon, & Disney Cruise Line

    Közzétéve: 2015. 07. 16.

  13. 034: CX Automation, Ebay’s Raj Sivasubramanian, & Virgin Hotels

    Közzétéve: 2015. 07. 09.

  14. 33: Global Markets & Erin Wallace from John Deere

    Közzétéve: 2015. 07. 02.

  15. 032: Cable Customer Service and Luis Serpa

    Közzétéve: 2015. 06. 25.

  16. Episode 031: Customer Experience Managers, Jeanne Bliss, and Netflix

    Közzétéve: 2015. 06. 18.

  17. Episode 030: Convenience, AT&T’s Diane Magers, and Department Stores

    Közzétéve: 2015. 06. 11.

  18. Episode 029: Insights from Top Customer Experience Pros

    Közzétéve: 2015. 06. 04.

  19. Episode 028: Holacracy, Arizona Diamondbacks CEO Derrick Hall, and Fine Print

    Közzétéve: 2015. 05. 28.

  20. Episode 027: Customer Experience Fragmentation, Ann Handley, and #1 Cochran Automotive

    Közzétéve: 2015. 05. 21.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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