509 Epizód

  1. Episode 026: Uber and Chicago Cabbie

    Közzétéve: 2015. 05. 14.

  2. Episode 025: Customer Journey Maps, Justin Zacks, and Amazon 2-Hour Delivery

    Közzétéve: 2015. 05. 07.

  3. Episode 024: Be Your Customer’s Hero – The Interview

    Közzétéve: 2015. 04. 29.

  4. Episode 023: Creating Community, Mark Schaefer, and Keurig K-Cups

    Közzétéve: 2015. 04. 23.

  5. Episode 022: Falling CX Scores, TripIt’s Amy Jackson, and Interactive Van Gogh

    Közzétéve: 2015. 04. 16.

  6. Episode 021: PR Customer Experience, Shonali Burke, and The Walking Dead

    Közzétéve: 2015. 04. 09.

  7. Episode 020: Social Selling, Tom Martin, and Tinder

    Közzétéve: 2015. 04. 02.

  8. Episode 019: Writing for Machines, Andy Crestodina, and Personalized Robots

    Közzétéve: 2015. 03. 26.

  9. Special Episode: Next Generation Customer Experience Conference

    Közzétéve: 2015. 03. 23.

  10. Episode 18: Brand Personas, Rod Brooks, and Small Moments

    Közzétéve: 2015. 03. 19.

  11. Episode 017: Customer Feedback, Mohamed Latib, and Progressive Insurance

    Közzétéve: 2015. 03. 12.

  12. Special Episode: SXSW Interactive Predictions

    Közzétéve: 2015. 03. 10.

  13. Episode 016: Digital Deniers, Blagica Bottigliero, and Discontinuing Products

    Közzétéve: 2015. 03. 05.

  14. Episode 015: Bad Customer Service, Matt Ward, and Maximizing Shareholder Value

    Közzétéve: 2015. 02. 26.

  15. Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero

    Közzétéve: 2015. 02. 19.

  16. Episode 012: Millennial Consumers, Anna Bell, and NFL Customer Experience

    Közzétéve: 2015. 02. 15.

  17. Episode 013: Cognitive Dissonance, Mike Wittenstein, and Meet Me at Starbucks

    Közzétéve: 2015. 02. 12.

  18. Episode 011: Customer Service Greatness, Mafia Hairdresser, and Not Tipping

    Közzétéve: 2015. 01. 29.

  19. Episode 010: Customer Experience Titles, Ingrid Lindberg, and Steamboat Springs

    Közzétéve: 2015. 01. 22.

  20. Episode 009: Paper Bag Quotations, Rachel Happe, and Abusing Olive Garden

    Közzétéve: 2015. 01. 15.

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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