113 Epizód

  1. Employee Experience ROI

    Közzétéve: 2023. 07. 26.

  2. Investigating Customer Experiences

    Közzétéve: 2023. 07. 18.

  3. More than NPS

    Közzétéve: 2023. 07. 11.

  4. Measuring and Communicating Improvements

    Közzétéve: 2023. 06. 27.

  5. Shift Siloed CX To Connected CX

    Közzétéve: 2023. 06. 20.

  6. CX Tech Tool Talk

    Közzétéve: 2023. 06. 13.

  7. Step into CX Leadership

    Közzétéve: 2023. 06. 06.

  8. The Case of Missing CX

    Közzétéve: 2023. 05. 30.

  9. Get that CX Job!

    Közzétéve: 2023. 05. 23.

  10. Be a Lifelong CX Learner

    Közzétéve: 2023. 05. 16.

  11. Getting Data Right

    Közzétéve: 2023. 05. 09.

  12. Starbucks CEO in the Store

    Közzétéve: 2023. 05. 02.

  13. Is my CX Role In Jeopardy?

    Közzétéve: 2023. 04. 25.

  14. Innovate with CX

    Közzétéve: 2023. 04. 18.

  15. Overcoming Imposter Syndrome in CX Careers

    Közzétéve: 2023. 04. 11.

  16. What's a Service Code and How Do We Use It?

    Közzétéve: 2023. 04. 04.

  17. Journey Mapping - What's Next!?

    Közzétéve: 2023. 03. 28.

  18. CX Budget for Growing Businesses

    Közzétéve: 2023. 03. 21.

  19. WHY Align CX with Business Goals?

    Közzétéve: 2023. 03. 14.

  20. CX and EX At Once

    Közzétéve: 2023. 03. 07.

5 / 6

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

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