113 Epizód

  1. What is the Value of Customer Feedback?

    Közzétéve: 2024. 01. 09.

  2. 5 Must-Do's to End the Year Strong

    Közzétéve: 2023. 12. 12.

  3. Balancing Humans and AI in CX

    Közzétéve: 2023. 12. 05.

  4. CX Pulse Check - November 2023

    Közzétéve: 2023. 11. 28.

  5. Your CX Library

    Közzétéve: 2023. 11. 14.

  6. Getting Part-Time Employees to Embrace CX

    Közzétéve: 2023. 11. 07.

  7. A Scary CX Story

    Közzétéve: 2023. 10. 31.

  8. CX Pulse Check #2

    Közzétéve: 2023. 10. 24.

  9. Customer Experience VS. Member Experience

    Közzétéve: 2023. 10. 17.

  10. Acting on Negative Feedback

    Közzétéve: 2023. 10. 10.

  11. Updating CX Foundations

    Közzétéve: 2023. 10. 03.

  12. CX Pulse Check

    Közzétéve: 2023. 09. 26.

  13. Prioritizing with a CX Charter

    Közzétéve: 2023. 09. 19.

  14. Performance Reviews & CX

    Közzétéve: 2023. 09. 12.

  15. Focus Groups and Feedback

    Közzétéve: 2023. 09. 05.

  16. Customer Service vs Customer Experience

    Közzétéve: 2023. 08. 29.

  17. Am I the Only One Who Cares?

    Közzétéve: 2023. 08. 22.

  18. Find Your CX Budget

    Közzétéve: 2023. 08. 15.

  19. Getting Serious about CX

    Közzétéve: 2023. 08. 08.

  20. CX as a Brand Differentiator

    Közzétéve: 2023. 08. 01.

4 / 6

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

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