171 Epizód

  1. 132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman

    Közzétéve: 2024. 05. 20.

  2. 130. Seth Godin on AI, CX, and the Future of Customer Service

    Közzétéve: 2024. 05. 07.

  3. 129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton

    Közzétéve: 2024. 04. 29.

  4. 128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio

    Közzétéve: 2024. 04. 22.

  5. 127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult

    Közzétéve: 2024. 04. 15.

  6. 126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy

    Közzétéve: 2024. 04. 08.

  7. 125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest

    Közzétéve: 2024. 04. 01.

  8. 124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky

    Közzétéve: 2024. 03. 25.

  9. 123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

    Közzétéve: 2024. 03. 18.

  10. 122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges

    Közzétéve: 2024. 03. 11.

  11. 121. Cultivating Community and Conversations in Customer Service | Thom Singer

    Közzétéve: 2024. 03. 04.

  12. 120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown

    Közzétéve: 2024. 02. 26.

  13. 119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman

    Közzétéve: 2024. 02. 19.

  14. 118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov

    Közzétéve: 2024. 02. 13.

  15. 117. How to increase customer satisfaction by asking the right questions | Marty Grunder

    Közzétéve: 2024. 02. 05.

  16. 116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams

    Közzétéve: 2024. 01. 29.

  17. 115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson

    Közzétéve: 2024. 01. 22.

  18. 114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott

    Közzétéve: 2024. 01. 16.

  19. 113. Setting the Bar - How to Become a Category of One Business with Joe Calloway

    Közzétéve: 2024. 01. 08.

  20. 112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford

    Közzétéve: 2023. 12. 18.

3 / 9

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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