171 Epizód

  1. 152. When Machines Become Customers – Navigating the New Normal (Repeat)

    Közzétéve: 2024. 11. 04.

  2. 151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn

    Közzétéve: 2024. 10. 28.

  3. 150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay)

    Közzétéve: 2024. 10. 14.

  4. 149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman

    Közzétéve: 2024. 10. 07.

  5. 148. 8 Laws of Customer Service Success - Blending Tech and Human Connection | Blake Morgan

    Közzétéve: 2024. 10. 02.

  6. 147. Accountability Over Excuses - How to Transform Your Business Culture for CX Success | Robert Hunt

    Közzétéve: 2024. 09. 23.

  7. 146. AI Meets Human Touch - Redefining Customer Experience | David Singer

    Közzétéve: 2024. 09. 16.

  8. 145. Transforming Healthcare - Proven Customer Experience Strategies | Miya Gray

    Közzétéve: 2024. 09. 10.

  9. 144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy Sherman

    Közzétéve: 2024. 09. 03.

  10. 143. Beyond the Deal: Delivering Value That Keeps Customers Coming Back | Bob Burg (Rerun)

    Közzétéve: 2024. 08. 19.

  11. 142. Winning the Customer Service Game - Lessons From Wall Street and The Black Jack Table | Joel Block

    Közzétéve: 2024. 08. 12.

  12. 141. How AI is Shaping the Future of Customer Interactions | Jim Payne

    Közzétéve: 2024. 08. 05.

  13. 140. Sales Mistakes That Harm Customer Experience and How to Fix Them | David Newman

    Közzétéve: 2024. 07. 29.

  14. 139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb

    Közzétéve: 2024. 07. 22.

  15. 138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey

    Közzétéve: 2024. 07. 15.

  16. 137. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow

    Közzétéve: 2024. 07. 08.

  17. 136. Strengthening Customer Relationships: The Power of Tangible Rewards | Mark Stern

    Közzétéve: 2024. 07. 01.

  18. 135. Curing the Healthcare Crisis: A Prescription for Better Patient Experiences | Sharon Weinstein

    Közzétéve: 2024. 06. 24.

  19. 134: Customer Experience Winning Plays: Lessons From Mercedes-Benz Stadium | Harry Hynekamp

    Közzétéve: 2024. 06. 10.

  20. 133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman

    Közzétéve: 2024. 06. 03.

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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