171 Epizód

  1. 111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn

    Közzétéve: 2023. 12. 13.

  2. 110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto

    Közzétéve: 2023. 12. 04.

  3. 109. How to Make Your Business Ridiculously Easy to Work With Featuring David Avrin

    Közzétéve: 2023. 11. 27.

  4. 108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni

    Közzétéve: 2023. 11. 20.

  5. 107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers

    Közzétéve: 2023. 11. 13.

  6. 106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan

    Közzétéve: 2023. 11. 07.

  7. 105. The Power of Generative AI - Transforming Customer Service with Connor Grennan

    Közzétéve: 2023. 10. 30.

  8. 104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif

    Közzétéve: 2023. 10. 23.

  9. 103. Designing Immersive Customer Experiences Based on Leading Brand Case Studies with Joe Wheeler

    Közzétéve: 2023. 10. 09.

  10. 102. Empathy at Scale: Building lasting customer and employee relationships with Natalie Petouhoff

    Közzétéve: 2023. 09. 25.

  11. 101. Enriching Customer Interactions: The Balance of Personalization and Data Privacy with Greg Kihlstrom

    Közzétéve: 2023. 09. 18.

  12. Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman

    Közzétéve: 2023. 08. 28.

  13. 99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni

    Közzétéve: 2023. 08. 21.

  14. 98. Doing CX Leadership Right Based on Brain Science with Alain Hunkins

    Közzétéve: 2023. 08. 14.

  15. 97. The New Rules of Customer Experience in a Post-Digital Era with Antonio Grasso

    Közzétéve: 2023. 08. 07.

  16. 96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova

    Közzétéve: 2023. 07. 31.

  17. 95. How AI Is Transforming Communication & Customer Service with Microsoft Leader, Frank X Shaw

    Közzétéve: 2023. 07. 24.

  18. 94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier

    Közzétéve: 2023. 07. 20.

  19. 93. Disruptive CX Strategies - Insights From A Woman Who "Blows Sh*t Up!" ~Cindy Gallop

    Közzétéve: 2023. 07. 03.

  20. 92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey

    Közzétéve: 2023. 06. 25.

4 / 9

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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