369 Epizód

  1. Robin Harrison - Webhelp - The Post-Covid Evolution Of CX

    Közzétéve: 2022. 03. 10.
  2. Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman

    Közzétéve: 2022. 03. 03.
  3. Paula Kennedy Garcia : Trust & Safety in CX

    Közzétéve: 2022. 02. 25.
  4. Stephen Loynd - TrendzOwl - CX And The Great Resignation

    Közzétéve: 2022. 02. 17.
  5. Terry Rybolt - LiveXchange - Don't Fear The GigCX Worker!

    Közzétéve: 2022. 02. 10.
  6. Shira Dodi - Checkmarx - Cybersecurity And CX

    Közzétéve: 2022. 02. 03.
  7. William Carson - Ascensos - Planning For CX After Covid

    Közzétéve: 2022. 01. 27.
  8. Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It?

    Közzétéve: 2022. 01. 20.
  9. Lisa Stoner - Uber - CX Innovation And Hyper-Growth

    Közzétéve: 2022. 01. 13.
  10. CX In 2022 With Stephen Loynd & Lian Rowlands

    Közzétéve: 2022. 01. 06.
  11. Peter Ryan & Mark Hillary on The Major CX Issues For 2022

    Közzétéve: 2021. 12. 30.
  12. TTEC & Teleperformance Review Of 2021 and 2022 Preview

    Közzétéve: 2021. 12. 23.
  13. 2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory

    Közzétéve: 2021. 12. 16.
  14. Gill Marchbank - ResQ - Building World Class Culture In EX & CX

    Közzétéve: 2021. 12. 09.
  15. Steve Gush - Sitel Group - Digital CX Now And In 2022

    Közzétéve: 2021. 12. 02.
  16. Ian Jackson - Enshored - CX and e-Commerce for the giants and innovative startups

    Közzétéve: 2021. 11. 25.
  17. Hui Wu-Curtis - SupportU - Impact Sourcing For CX

    Közzétéve: 2021. 11. 18.
  18. Tariq Alinur - Brayn CX - The Growth In Video Chat For CX

    Közzétéve: 2021. 11. 11.
  19. Tamar Ravelli - Talingual - How Is BPO Recruitment Recovering After Covid?

    Közzétéve: 2021. 11. 04.
  20. Hailey Corr - Vistio - Best Practice In CX Automation

    Közzétéve: 2021. 10. 28.

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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