369 Epizód

  1. The Best CX Podcasters Looking Back At 2022 And Forward To 2023

    Közzétéve: 2022. 12. 15.

  2. Steve Mosser - Sensée - Building A Positive Team Culture In WFH CX

    Közzétéve: 2022. 12. 08.

  3. Martin Roe - CCI Global - Exploring BPO & CX In Africa

    Közzétéve: 2022. 12. 01.

  4. Roger Beadle - Limitless - GigCX And The Future Of Flexible CX

    Közzétéve: 2022. 11. 24.

  5. Chris Gillen - A Closer Look - Travel CX Over The Holidays And Into 2023

    Közzétéve: 2022. 11. 16.

  6. Jonathan Steiman - Peak Support - From CX Analyst To Building A New BPO Company

    Közzétéve: 2022. 11. 10.

  7. Jonas Berggren - Transcom - GigCX And A Flexible Future For CX & BPO

    Közzétéve: 2022. 11. 02.

  8. Barry Matthews - Open Assembly - The Future Of Work (And CX)

    Közzétéve: 2022. 10. 27.

  9. Leigh Hopwood - CCMA - Our Industry Will Thrive Through Learning

    Közzétéve: 2022. 10. 19.

  10. David Powers - Rooter Hero - Managing CX When Callers Have A Disaster On Their Hands!

    Közzétéve: 2022. 10. 13.

  11. Rick Collins - Marsh - Managing Risk And Fraud In CX

    Közzétéve: 2022. 10. 06.

  12. Stephen Loynd - What Is The Metaverse And Why Does It Matter For CX?

    Közzétéve: 2022. 09. 29.

  13. Ben Jones - Sigma Connected Group - Key Lessons From CXO 2022

    Közzétéve: 2022. 09. 22.

  14. Ricardo Pedroza - PROCOLOMBIA - BPO and CX in Colombia

    Közzétéve: 2022. 09. 15.

  15. BPO In Georgia With Sean Goforth & Lynda Arsenault

    Közzétéve: 2022. 09. 07.

  16. Victor Pereda - Nearsol - How Startups and Hypergrowth Companies Manage CX

    Közzétéve: 2022. 09. 01.

  17. Indu Badlani - Project Space and StaffingExpert - Career Development in CX

    Közzétéve: 2022. 08. 25.

  18. Simon Yoxon-Grant - TLScontact - The Recovery Of The Travel Industry

    Közzétéve: 2022. 08. 17.

  19. Claas van Delden - Yoummday - CX Acquisition And Expansion In Europe

    Közzétéve: 2022. 08. 11.

  20. Cheryl Paarwater - Call Lab BPO - Impact Sourcing And Creating Employment Opportunities With CX In South Africa

    Közzétéve: 2022. 08. 04.

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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