369 Epizód

  1. Ian Barkin - What Is The Future For BPO?

    Közzétéve: 2023. 05. 04.

  2. Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX

    Közzétéve: 2023. 04. 27.

  3. Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS

    Közzétéve: 2023. 04. 20.

  4. Simon Kriss - CX and BPO In Australia

    Közzétéve: 2023. 04. 13.

  5. Johan Steyn - Could ChatGPT And AI Kill The Contact Center?

    Közzétéve: 2023. 04. 06.

  6. Kirk Laughlin - Nearshore Americas - CX in the Caribbean

    Közzétéve: 2023. 03. 30.

  7. Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX

    Közzétéve: 2023. 03. 23.

  8. Matt Sims - Alorica - Comparing CX Strategies In The US And Europe

    Közzétéve: 2023. 03. 16.

  9. Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs

    Közzétéve: 2023. 03. 16.

  10. Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO

    Közzétéve: 2023. 03. 02.

  11. Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns

    Közzétéve: 2023. 02. 23.

  12. Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women

    Közzétéve: 2023. 02. 16.

  13. Alistair Niederer - Planning For Permanent WFH And Hybrid

    Közzétéve: 2023. 02. 10.

  14. John Sills - MD at The Foundation and Author of 'The Human Experience'

    Közzétéve: 2023. 02. 02.

  15. Paige Webster - Global Site Selectors - Global BPO Site Selection

    Közzétéve: 2023. 01. 26.

  16. Justin Custer - ChatLingual - The Power of Digital Chat: How it Transforms CX

    Közzétéve: 2023. 01. 19.

  17. Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?

    Közzétéve: 2023. 01. 12.

  18. Mark Walton - Cloudbase Partners - WFH Audits and Health & Safety For Home Workers

    Közzétéve: 2023. 01. 05.

  19. CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts

    Közzétéve: 2022. 12. 29.

  20. Mark Hillary and Peter Ryan Look Back At The Best Of CX Files In 2022

    Közzétéve: 2022. 12. 22.

6 / 19

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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