369 Epizód

  1. Alistair Niederer - Ember Group - Riding The Third Wave To A New Normal Of WAHA And Gigs

    Közzétéve: 2020. 04. 30.

  2. Rod Jones: Lessons From The Lockdown With Mark Hillary

    Közzétéve: 2020. 04. 28.

  3. Syamant Sandhir - Futurescape - Sustainable CX (ESG)

    Közzétéve: 2020. 04. 24.

  4. Audrey William - Ecosystm - Apps, Personalisation, & The Customer Journey

    Közzétéve: 2020. 04. 17.

  5. Marianne Rutz - Rutz Consulting - The Key Steps To A Fast Work-From-Home Strategy

    Közzétéve: 2020. 04. 16.

  6. Yoni Epstein - itelbpo - "We found a new gear in the gearbox..."

    Közzétéve: 2020. 04. 15.

  7. Mike Aoki - Blending Customer Service And Sales

    Közzétéve: 2020. 04. 09.

  8. Matt Sims - 4t4Consult - What is the 'new normal' after COVID-19

    Közzétéve: 2020. 04. 08.

  9. Nic Marshall - Res-Q - Reacting Quickly To The COVID-19 Pandemic

    Közzétéve: 2020. 04. 07.

  10. International CX Analyst Discussion on COVID-19

    Közzétéve: 2020. 04. 06.

  11. Brendan Kiely - ThinScale - WAHA & The Tech Supporting Working From Home

    Közzétéve: 2020. 04. 03.

  12. Audrey William - Ecosystm - BCP For Contact Centers in the COVID-19 Era

    Közzétéve: 2020. 04. 02.

  13. Dave Rizzo - Teleperformance - COVID-19 and Quickly Shifting To WAHA

    Közzétéve: 2020. 04. 01.

  14. Pedro Lozano - Sitel Group - Leading Clients Past The Covid-19 Crisis

    Közzétéve: 2020. 03. 31.

  15. James Dodkins - The CX Rock Star on his new ACXS online course

    Közzétéve: 2020. 03. 30.

  16. Mark Davies & Philip Clarke - Hunch - Strategic Innovation and CX

    Közzétéve: 2020. 03. 27.

  17. John Devlin - Ascensos - Switching To Work From Home In A Crisis Situation

    Közzétéve: 2020. 03. 26.

  18. Jim Farnsworth - SKYES - Covid-19 - building a fast work from home strategy

    Közzétéve: 2020. 03. 25.

  19. BONUS: Coronavirus Insight with Rob van Herpen, CCO of 5CA (95% of workforce work from home)

    Közzétéve: 2020. 03. 20.

  20. Annette Franz - CX Journey - Customer Understanding And Journey Mapping

    Közzétéve: 2020. 03. 20.

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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