369 EpizĂłd

  1. Peter Ryan - Ryan Strategic Advisory - WFH, GigCX And Looking Ahead To CX in 2021

    Közzétéve: 2020. 09. 04.

  2. Mark Hillary - CX Is Leading Other Industries To The New Normal

    Közzétéve: 2020. 08. 28.

  3. Belarus - What's Happening And Why Now?

    Közzétéve: 2020. 08. 21.

  4. Kelvin Plomer - Jagex - Gaming And Managing Player Experience

    Közzétéve: 2020. 08. 14.

  5. Marcel Stroop - 5CA - The Difference Between Remote-Friendly And Remote-First Companies

    Közzétéve: 2020. 08. 07.

  6. Simon Dillsworth - Ember Group - The Gig Economy + WFH = GigCX

    Közzétéve: 2020. 07. 31.

  7. Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture

    Közzétéve: 2020. 07. 24.

  8. Lynda Arsenault - FDI Business Diplomacy - FDI and Investment In Regions For CX And BPO

    Közzétéve: 2020. 07. 17.

  9. Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation

    Közzétéve: 2020. 07. 13.

  10. CX Files - July 10 McKinsey episode will be with you on July 13

    Közzétéve: 2020. 07. 10.

  11. Luuk Houtepen - SThree - Are Contact Centers Hiring More Tech Expertise?

    Közzétéve: 2020. 07. 03.

  12. Brian Kearney & Ted Nardin - 5th Talent - We Asked 4000+ Agents What They Think Of WFH

    Közzétéve: 2020. 06. 26.

  13. Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal

    Közzétéve: 2020. 06. 19.

  14. Brian Pritchard - LiveXchange - The New Normal Needs Agility, Not Just WFH

    Közzétéve: 2020. 06. 12.

  15. Robin Hoekstra - Outworx - The Human Touch Is The New Normal For CX

    Közzétéve: 2020. 06. 05.

  16. Phil Jones - Teleperformance - CX, Innovation, and The New Normal

    Közzétéve: 2020. 05. 29.

  17. Graham Brown - HGS - A New Normal... The Future Of BPO And CX

    Közzétéve: 2020. 05. 22.

  18. Kathy Juve - Concentrix - 3 Years Of Digital Transformation In 3 Weeks

    Közzétéve: 2020. 05. 15.

  19. Jerry Leisure - Officium Labs - Creating A CX Marketplace That Embraces BPO And The Gig Economy

    Közzétéve: 2020. 05. 08.

  20. Peter Ryan - Ryan Strategic Advisory - The Top 5 Most Favoured Locations For Contact Centres in 2020

    Közzétéve: 2020. 05. 07.

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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