369 Epizód

  1. Nate Brown : Officium Labs : Experts Not Agents - Redefining The People Who Work In CX

    Közzétéve: 2021. 01. 22.

  2. Megan Neale : Limitless Technology - How GigCX Will Redefine CX In 2021

    Közzétéve: 2021. 01. 15.

  3. Victor van Baal & Amahl Williams : SDS : CX Automation, Innovation and Transformation In 2021

    Közzétéve: 2021. 01. 08.

  4. Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan

    Közzétéve: 2020. 12. 30.

  5. Jonas Dahlberg - Transcom - CX In A Post-Covid World

    Közzétéve: 2020. 12. 23.

  6. Robèrt van Diem - 5CA - The Real Opportunities For WFH In 2021

    Közzétéve: 2020. 12. 18.

  7. Ian Sanders - CX For Ticketing And Events

    Közzétéve: 2020. 12. 11.

  8. Paula Kennedy-Garcia - Solv - Gig CX Is Already The New Normal

    Közzétéve: 2020. 12. 04.

  9. Terry Rybolt - LiveXchange - CX + The Gig Economy = GigCX

    Közzétéve: 2020. 11. 27.

  10. Shannon Burch - Western Financial Group - Building CX Strategies For Smaller Or Established Companies

    Közzétéve: 2020. 11. 20.

  11. Scott Newman - Transparent BPO - Multisourcing And The New Normal For BPO In 2021

    Közzétéve: 2020. 11. 13.

  12. Ahmed Refky - Raya - CX & BPO In Egypt

    Közzétéve: 2020. 11. 06.

  13. Andrew McNeile - ThinScale Technology - Why WFH BPO Needs BYOD

    Közzétéve: 2020. 10. 30.

  14. Pratik Salia - Knowmax - Knowledge Management and CX

    Közzétéve: 2020. 10. 23.

  15. Michael DeSalles - Frost & Sullivan - Covid-19 And The BPO Road To 2021

    Közzétéve: 2020. 10. 16.

  16. Anny Serrano (OneStar Solutions) and Jason Heil (Redial BPO) - BPO On The Border In Mexico

    Közzétéve: 2020. 10. 09.

  17. How Has The Pandemic Affected Contact Centers In The Philippines? (with Transcom and Teleperformance)

    Közzétéve: 2020. 10. 02.

  18. Emelie Hedén Edlund - McKinsey - Where Is The Next Normal For Retail?

    Közzétéve: 2020. 09. 25.

  19. Simon Knudsen : Transcom : FLEX vs GigCX - Are The Contact Centers Getting Flexible?

    Közzétéve: 2020. 09. 18.

  20. Stephanie Reeves Millner - Teleperformance - US Retail In The Next Normal

    Közzétéve: 2020. 09. 11.

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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