369 Epizód

  1. Alex Mead - Who Decides On Who Is Really A CX Guru?

    Közzétéve: 2021. 06. 10.

  2. Helen Hickin - ICON Communication Centres - The Evolution Of B2B CX And Inside Sales

    Közzétéve: 2021. 06. 03.

  3. Michele Rowan - WFH Alliance - After The Pandemic WFH Is Here To Stay

    Közzétéve: 2021. 05. 27.

  4. Jeff Pappas - ESRP - Where Should You Locate A Contact Center?

    Közzétéve: 2021. 05. 20.

  5. Annelien Marcus - Clarion People - Recruitment And The Modern CX Professional

    Közzétéve: 2021. 05. 14.

  6. Miya Knights - Retail And CX In The Post-Pandemic Next Normal

    Közzétéve: 2021. 05. 07.

  7. WFH: Securing The Future For Your Organization

    Közzétéve: 2021. 04. 30.

  8. Alistair Niederer - TTEC - CX Is About Orchestration Not Outsourcing!

    Közzétéve: 2021. 04. 23.

  9. Tugs Smith - ATAC Inc - The Value Of WFH Certification

    Közzétéve: 2021. 04. 16.

  10. Peter Ryan : Ryan Strategic Advisory : Front Office BPO Omnibus Survey 2021 Results

    Közzétéve: 2021. 04. 08.

  11. Simon Dillsworth : Davies Consulting : Intelligent Automation; Striking The Balance Between Cost And Driving Customer Loyalty

    Közzétéve: 2021. 04. 01.

  12. Chris Gillen : A Closer Look : Travel & Leisure CX Before And After Covid

    Közzétéve: 2021. 03. 26.

  13. Rob van Herpen : 5CA : How WFH Will Evolve In 2021

    Közzétéve: 2021. 03. 19.

  14. Rick Denton - EX4CX - 2020 The Year (NOT) Everything Changed For CX

    Közzétéve: 2021. 03. 12.

  15. Discussion: Where Are The Emerging BPO Destinations In 2021?

    Közzétéve: 2021. 03. 05.

  16. Randy Arellano : Auxillium : Can Smaller Companies Also Outsource Their CX?

    Közzétéve: 2021. 02. 26.

  17. Stuart Ravens : Corax Insights : Do Energy And Utility Companies Even Think About CX?

    Közzétéve: 2021. 02. 19.

  18. William Carson : Ascensos : Retail And CX - Is The Future Phygital?

    Közzétéve: 2021. 02. 12.

  19. Jim Farnsworth : SYKES : Transforming Agents Into Ambassadors

    Közzétéve: 2021. 02. 05.

  20. Ted Nardin & Brian Kearney : 5th Talent : What CX Leaders Need To Understand About WFH

    Közzétéve: 2021. 01. 29.

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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