Waiting for Service
Podcast készítő Amas Tenumah
100 Epizód
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#61 - Are Customer satisfaction Survey dead? W/Bob Furniss
Közzétéve: 2020. 03. 22. -
#60 - AI will reduce the need for Managers
Közzétéve: 2020. 03. 09. -
# 59 - The Contact center of the Future
Közzétéve: 2020. 02. 20. -
#58 - Year wrap up and Predictions
Közzétéve: 2019. 12. 30. -
Episode 57 - Live ICMI show from Chicago with Bob Furniss
Közzétéve: 2019. 12. 05. -
#56 - What Leadership looks like w/Darren Ford
Közzétéve: 2019. 11. 22. -
#55: Is Empathy a skill or an Emotion (With Bob Furniss)
Közzétéve: 2019. 10. 26. -
#53 What Leadership looks like with Bob
Közzétéve: 2019. 09. 27. -
#52 - The most Honest Resume w/ Bob Furniss
Közzétéve: 2019. 09. 15. -
Episode 51- The formula for Perfect Customer Service
Közzétéve: 2019. 09. 05. -
Episode 50 - Your CRM implementation will fail
Közzétéve: 2019. 08. 30. -
Episode 49 - The next Generation of Employees
Közzétéve: 2019. 08. 23. -
Episode 48 - Stop Promoting your best employees
Közzétéve: 2019. 08. 16. -
Episode 47 - Contact Center Outsourcing is a jungle
Közzétéve: 2019. 08. 11. -
Episode 46 - You are not Ready for AI - Part 2
Közzétéve: 2019. 08. 04. -
Episode 45 - You are not Ready for AI in service - Part I
Közzétéve: 2019. 05. 24. -
Episode 44 - Remembering Herb Kelleher
Közzétéve: 2019. 04. 21. -
Episode - 43 - The customer Service False Choice
Közzétéve: 2019. 03. 14. -
Episode 42 - How AI can transform the Agent Experience
Közzétéve: 2019. 01. 27. -
Episode 41 - Is great Service Born or Made?
Közzétéve: 2019. 01. 18.
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
