260 Epizód

  1. 308: Generative AI Needs Design And Will Transform It

    Közzétéve: 2023. 06. 06.

  2. 307: TD Bank’s CX Journey

    Közzétéve: 2023. 05. 30.

  3. 306: How To Fit The Role Of CMO

    Közzétéve: 2023. 05. 23.

  4. 305: Customer Obsession Matters For CX Quality

    Közzétéve: 2023. 05. 16.

  5. 304: Why You Can’t Create Value For Customers

    Közzétéve: 2023. 05. 09.

  6. 303: We Try Out Our Own Culture Research

    Közzétéve: 2023. 05. 02.

  7. 302: Privacy & CX

    Közzétéve: 2023. 04. 25.

  8. 301: Practitioner Stories: Embedding CX Design at Avangrid

    Közzétéve: 2023. 04. 18.

  9. 300: Practitioner Stories: Building The CX Function At Avangrid

    Közzétéve: 2023. 04. 11.

  10. 299: The CX Leader’s Guide To The Green Consumer

    Közzétéve: 2023. 04. 04.

  11. 298: The CX Of Mobility

    Közzétéve: 2023. 03. 28.

  12. 297: CX Leader Priorities: Measure CX Performance And Prove ROI

    Közzétéve: 2023. 03. 21.

  13. 296: CX Leader Priorities: Enable CX With Technology

    Közzétéve: 2023. 03. 14.

  14. 295: CX Leader Priorities: Design Experiences That Drive Loyalty

    Közzétéve: 2023. 03. 07.

  15. 294: CX Leader Priorities: Embed Customer Insights Into The Business

    Közzétéve: 2023. 02. 28.

  16. 293: CX Leader Priorities: Collect and Analyze Data For Customer Insights

    Közzétéve: 2023. 02. 17.

  17. 292: CX Leader Priorities: Establish, Fund, And Scale The CX Function

    Közzétéve: 2023. 02. 13.

  18. 291: Our 2023 CX Predictions

    Közzétéve: 2023. 02. 07.

  19. CX Cast 2023 Trailer

    Közzétéve: 2023. 01. 31.

  20. 289: Empathy in Customer Service

    Közzétéve: 2022. 06. 21.

7 / 13

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

Visit the podcast's native language site