260 Epizód

  1. 425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics

    Közzétéve: 2025. 10. 22.

  2. 424: Live At CX Summit APAC, 2025

    Közzétéve: 2025. 10. 14.

  3. 423: Culture Change — Messy, Meaningful, And Human

    Közzétéve: 2025. 10. 07.

  4. 422: Educating Future CX Pros

    Közzétéve: 2025. 09. 30.

  5. 421: Change Management In CX – Why It Fails And How To Fix It

    Közzétéve: 2025. 09. 23.

  6. Replay: Volkswagen Group Australia Connects EX To CX

    Közzétéve: 2025. 09. 18.

  7. 420: CX Stakeholder Management

    Közzétéve: 2025. 09. 09.

  8. 419: Rethinking Mobility Through Customer Experience

    Közzétéve: 2025. 09. 02.

  9. 418: How Accurate Marketing Management Improves Customer Experience

    Közzétéve: 2025. 08. 26.

  10. 417: Practitioner Stories: Scaling Journey Management At Grundfos

    Közzétéve: 2025. 08. 19.

  11. 416: Can Employees Keep Up With Customers’ Tech Expectations? 

    Közzétéve: 2025. 08. 13.

  12. 415: Journey Innovation

    Közzétéve: 2025. 08. 05.

  13. CX Cast Replay: Amex Takes VoC To The Next Level

    Közzétéve: 2025. 07. 29.

  14. 413: Inside The Experience Room – Designing Immersive CX Learning

    Közzétéve: 2025. 07. 22.

  15. 412: Live At CX Summit NA, 2025

    Közzétéve: 2025. 07. 15.

  16. 411: Harley Manning’s Five Universal Truths of CX

    Közzétéve: 2025. 07. 08.

  17. 410: Practitioner Stories: Zurich Insurance Transforms CX With AI

    Közzétéve: 2025. 07. 01.

  18. 409: Live At CX Summit EMEA, 2025

    Közzétéve: 2025. 06. 24.

  19. 408: Practitioner Stories: The Epic Transformation Of Frontier Communications

    Közzétéve: 2025. 06. 17.

  20. 407: Why People Buy

    Közzétéve: 2025. 06. 10.

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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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