73 Epizód

  1. Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization

    Közzétéve: 2022. 06. 17.

  2. Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA

    Közzétéve: 2022. 05. 18.

  3. Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS

    Közzétéve: 2022. 04. 20.

  4. Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS

    Közzétéve: 2022. 03. 17.

  5. Erika Villarreal, Senior CSM at Condeco - How to build your personal brand in CS

    Közzétéve: 2022. 02. 28.

  6. Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!

    Közzétéve: 2022. 01. 19.

  7. Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success

    Közzétéve: 2021. 12. 21.

  8. Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores

    Közzétéve: 2021. 11. 17.

  9. David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers

    Közzétéve: 2021. 10. 12.

  10. Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models

    Közzétéve: 2021. 09. 07.

  11. Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?

    Közzétéve: 2021. 08. 10.

  12. Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue

    Közzétéve: 2021. 07. 01.

  13. Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success

    Közzétéve: 2021. 06. 10.

  14. Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations

    Közzétéve: 2021. 05. 11.

  15. Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS

    Közzétéve: 2021. 04. 12.

  16. Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS

    Közzétéve: 2021. 03. 10.

  17. Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    Közzétéve: 2021. 02. 10.

  18. Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    Közzétéve: 2021. 01. 11.

  19. Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    Közzétéve: 2020. 11. 30.

  20. Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    Közzétéve: 2020. 11. 04.

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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

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