73 Epizód

  1. A special episode: Big thanks to Anika, and a cheerful hello to Malin!

    Közzétéve: 2024. 02. 21.

  2. Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales

    Közzétéve: 2024. 01. 31.

  3. Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024

    Közzétéve: 2023. 12. 15.

  4. Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS

    Közzétéve: 2023. 11. 16.

  5. Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework

    Közzétéve: 2023. 10. 18.

  6. Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success

    Közzétéve: 2023. 09. 20.

  7. Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year

    Közzétéve: 2023. 08. 23.

  8. Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success

    Közzétéve: 2023. 07. 13.

  9. Declan Ivory, VP of CS at Intercom - AI and the new age of customer support

    Közzétéve: 2023. 06. 26.

  10. Jan Young, Principal Consultant for The Success League - AI in Customer Success

    Közzétéve: 2023. 05. 19.

  11. Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?

    Közzétéve: 2023. 04. 18.

  12. Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times

    Közzétéve: 2023. 03. 22.

  13. Julie Raeder, CS Coach at Dooly - Transition into Customer Success

    Közzétéve: 2023. 02. 22.

  14. Jennifer Yorke, CCO at Omertria - Customer Success in a recession

    Közzétéve: 2023. 01. 25.

  15. Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM

    Közzétéve: 2022. 12. 20.

  16. Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite

    Közzétéve: 2022. 11. 22.

  17. Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days

    Közzétéve: 2022. 10. 25.

  18. Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes

    Közzétéve: 2022. 09. 20.

  19. Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell

    Közzétéve: 2022. 08. 23.

  20. Pat Phelan, CCO at GoCardless - Charging for Customer Success

    Közzétéve: 2022. 07. 13.

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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

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