31 Epizód

  1. 15 • Managing abrasive leadership behaviour

    Közzétéve: 2025. 03. 18.

  2. 14 • Active bystandership - how bystander behaviour changes workplace culture

    Közzétéve: 2025. 02. 25.

  3. 13 • Women in leadership - policing, professionalism and sexual harassment

    Közzétéve: 2025. 01. 21.

  4. 12 • Bullying's impact on the human brain - harms caused and hopes for recovery

    Közzétéve: 2024. 12. 17.

  5. 11 • Mental health stigma in emergency services

    Közzétéve: 2024. 12. 10.

  6. 10 • Firefighter resiliency - we're in it together

    Közzétéve: 2024. 11. 26.

  7. 9 • Fire and Rescue service culture - how leaders shape the fire service family

    Közzétéve: 2024. 11. 12.

  8. 8 • Banter, bullying, harassment or discrimination?

    Közzétéve: 2024. 10. 29.

  9. 7 • Apologies. "Sorry" seems to be the hardest word

    Közzétéve: 2024. 10. 15.

  10. 6 • The predictable cycle of workplace bullying : patterns and consequences

    Közzétéve: 2024. 10. 02.

  11. 5 • Sexual harm in the emergency services

    Közzétéve: 2024. 09. 18.

  12. 4 • Workplace bullying: Safety in numbers

    Közzétéve: 2024. 09. 04.

  13. 3 • Organisation responses to workplace bullying - silencing or supporting complainants?

    Közzétéve: 2024. 08. 21.

  14. 2 • Workplace bullying and HR: A view from the inside

    Közzétéve: 2024. 08. 07.

  15. 1 • Life at the Sharp End–A podcast to inspire and inform

    Közzétéve: 2024. 07. 29.

  16. Learning from little things makes a big impression

    Közzétéve: 2021. 07. 31.

  17. The ABC of effective online service

    Közzétéve: 2021. 06. 30.

  18. Powering online customer channel shift

    Közzétéve: 2021. 05. 23.

  19. Online customer service - a story of relationship breakdown

    Közzétéve: 2021. 04. 01.

  20. Multi-channel customer disservice

    Közzétéve: 2021. 02. 23.

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Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.

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