31 Epizód

  1. Planning your future with 2020 hindsight

    Közzétéve: 2021. 01. 13.

  2. Ten contact centre lessons learned from the Grenfell Inquiry

    Közzétéve: 2020. 12. 08.

  3. Scramble! Take action for service improvement

    Közzétéve: 2020. 10. 27.

  4. Make someone‘s day in customer service

    Közzétéve: 2020. 10. 16.

  5. How to take your customer service from good to excellent

    Közzétéve: 2020. 10. 02.

  6. Customer loyalty through learning - in conversation with Blacks Hotel

    Közzétéve: 2020. 08. 05.

  7. Three lessons for creating world-class customer experiences

    Közzétéve: 2020. 07. 15.

  8. Leadership attitude matters in customer service

    Közzétéve: 2020. 06. 18.

  9. It should have been simple • A customer experience case study

    Közzétéve: 2020. 06. 01.

  10. Change management: The six stages of concern model

    Közzétéve: 2020. 05. 19.

  11. Better audio on your working from home video calls

    Közzétéve: 2020. 04. 28.

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Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.

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