528 Epizód

  1. What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures

    Közzétéve: 2024. 03. 18.

  2. A look inside a punk-inspired contact center - Interview with David Powers

    Közzétéve: 2024. 03. 11.

  3. The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX

    Közzétéve: 2024. 02. 28.

  4. Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG

    Közzétéve: 2024. 02. 20.

  5. The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia

    Közzétéve: 2024. 02. 12.

  6. Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst

    Közzétéve: 2024. 02. 01.

  7. The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley

    Közzétéve: 2024. 01. 26.

  8. The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi

    Közzétéve: 2024. 01. 15.

  9. Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk

    Közzétéve: 2024. 01. 05.

  10. Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt

    Közzétéve: 2023. 12. 17.

  11. Personalization is pervasive but it's not personal - Interview with Shafqat Islam

    Közzétéve: 2023. 12. 06.

  12. Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos

    Közzétéve: 2023. 11. 28.

  13. Your customer doesn't want to know about your technology - Interview with Micah Solomon

    Közzétéve: 2023. 11. 20.

  14. How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner

    Közzétéve: 2023. 11. 09.

  15. The science behind repairing trust - Interview with Professor Peter Kim

    Közzétéve: 2023. 10. 31.

  16. The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers

    Közzétéve: 2023. 10. 20.

  17. Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact

    Közzétéve: 2023. 10. 12.

  18. When we talk about attention, we're actually talking about engagement - Interview with Walter Flaat of dentsu Canada

    Közzétéve: 2023. 10. 03.

  19. CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS

    Közzétéve: 2023. 09. 27.

  20. The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow

    Közzétéve: 2023. 09. 19.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site