528 Epizód

  1. Within five years, contact center agents will become contact center specialists - Interview with Sam Wilson of 8x8

    Közzétéve: 2024. 09. 27.

  2. Building customer loyalty and a human connection in an increasingly competitive landscape - Interview with Conny Kalcher of Zurich Insurance

    Közzétéve: 2024. 09. 16.

  3. If it matters for your customer, it’s important - Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega

    Közzétéve: 2024. 09. 04.

  4. Print-era thinking is holding personalization efforts back - Interview with Vivek Sharma on Movable Ink

    Közzétéve: 2024. 08. 27.

  5. Agents view agent-assist technology as more important than a competitive salary - Interview with Gopi Polavarapu at Kore.ai

    Közzétéve: 2024. 08. 14.

  6. The Brand Connectome™ and why we are doing marketing all wrong - Interview with Leslie Zane

    Közzétéve: 2024. 08. 05.

  7. The customer isn’t always right - Interview with Daphne Costa Lopes of Hubspot

    Közzétéve: 2024. 07. 25.

  8. There needs to be a really tight relationship between business strategy and target state architecture - Interview with Cale Urwin of Bupa

    Közzétéve: 2024. 07. 19.

  9. The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow

    Közzétéve: 2024. 07. 09.

  10. We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega

    Közzétéve: 2024. 07. 01.

  11. Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish

    Közzétéve: 2024. 06. 21.

  12. How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever

    Közzétéve: 2024. 06. 13.

  13. Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft

    Közzétéve: 2024. 06. 04.

  14. Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB

    Közzétéve: 2024. 05. 28.

  15. Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart

    Közzétéve: 2024. 05. 17.

  16. If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics

    Közzétéve: 2024. 05. 08.

  17. The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega

    Közzétéve: 2024. 05. 01.

  18. Episode 500: Some reflections on the last 13 years

    Közzétéve: 2024. 04. 20.

  19. Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins

    Közzétéve: 2024. 04. 11.

  20. You don't get promoted for teaching people how to wash their hands - Interview with James Lawther

    Közzétéve: 2024. 04. 02.

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site